MCI The Neighborhood home telephone service - $ 25 in billing under dispute - have received service discontinuation notices

# 4 for September 28, 2003

Complaints.com received the following on September 27, 2003:

From:

RE: MCI The Neighborhood home telephone service - $ 25 in billing under dispute - have received service discontinuation notices I hope this site can help. I have filed a complaint with the Calif. PUC against MCI and deposited with them the amount of money disputed, keeping the amount acknowledged paid up to date. I have talked with MCI several times on the telephone and now getting notices to discontinue my service and to charge a higher service charge per month.

I had advised MCI that as long as the disputed amount is forwarded to the PUC that they have to contine service. Latest letter say they will discontinue service this coming week.

Any suggestions so I can retain my service? If I pay the amount disputed to MCI to retain my service, can I still disbut the overcharge to me and have a legal course to recoveer? Or should I say by by MCI, et another service and let the PUC fight with them? Even after talking with their "night shift" on the matter they continue to "bug" me on the telephone at least 2 to 4 times a night up until bout 9 PM, almost every night.

Should I call their office and say quite harrasing me or what? I don't think the PUC has had sufficient time to do the original paper work yet. I did send two offices of MCI a xerox copy of the deposit I sent to the PUC with a letter. The amount in dispute is only about $25.00, but, they still want to discontine my service. Maybe I will go back to SBC, hum.

Maybe let them discontinue my service, go back to SBC and then let the PUC take action? I do not know if it is true or not, but, I heard a couple years back that if the PUC finds that they (MCI), is found at fault that they are fined. Anyone know anything about this?

Wesley Ogden.