FCNB - First Consumer National Bank Credit Card - web site gone - old phone number doesn't work - statements not being issued - however, found new way to view account and make payments

# 23 for September 26, 2003

Complaints.com received the following on September 25, 2003:

From:

RE: FCNB - First Consumer National Bank Credit Card - web site gone - old phone number doesn't work - statements not being issued - however, found new way to view account and make payments FCNB - First Consumer National Bank Credit Cards I have been having the same problems as many other posts here. They are bankrupt and were ordered by the OCC to stop issuing new cards. Thier old phone number doesn't work anymore, thier web site is gone, and I don't receive statements anymore. However, I have found information to help those of us with accounts. Apparently they have contracted with another company to take over thier credit card services until all accounts are paid and closed and they totally shutdown the FCNB card group. I was able to log on, view my account, make a payment and more from the new site. Here's the info I came accross: CardMember Services, located in Norcross, Georgia, has been engaged by First National Bank of Omaha to provide customer service for First Consumer's credit card account holders. Services are available over the web at www.CardMemberServices.net / FirstConsumers and through our automated voice response system at 1-866-691-0053. You may also reach us at P.O. Box 922788, Norcross, GA 30010-2788. Hope this helps!