FCNB - First Consumer National Bank Credit Card - web site gone - old phone number doesn't work - statements not being issued - however, found new way to view account and make payments

# 23 for September 26, 2003

Complaints.com received the following on September 25, 2003:

From:

RE: FCNB - First Consumer National Bank Credit Card - web site gone - old phone number doesn't work - statements not being issued - however, found new way to view account and make payments FCNB - First Consumer National Bank Credit Cards I have been having the same problems as many other posts here. They are bankrupt and were ordered by the OCC to stop issuing new cards. Thier old phone number doesn't work anymore, thier web site is gone, and I don't receive statements anymore. However, I have found information to help those of us with accounts. Apparently they have contracted with another company to take over thier credit card services until all accounts are paid and closed and they totally shutdown the FCNB card group. I was able to log on, view my account, make a payment and more from the new site. Here's the info I came accross: CardMember Services, located in Norcross, Georgia, has been engaged by First National Bank of Omaha to provide customer service for First Consumer's credit card account holders. Services are available over the web at www.CardMemberServices.net / FirstConsumers and through our automated voice response system at 1-866-691-0053. You may also reach us at P.O. Box 922788, Norcross, GA 30010-2788. Hope this helps!

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I also found fcnb case number on my credit report years after divorce and not in my name! I was not contacted and don't know what it's about but affecting my credit!

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My name is Cathleen Stewart,now it's Daily.I never had a credit card under Stewart,somebody is useing my name.My husband pass away.1998.its ID Theft.

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I tried login but they are asking for account number. I do not have an account number. This account is an old account.

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I found the following numbers on an old statement, and a letter I received from them:

866-691-0053

866-892-4996

800-876-3262

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I havent heard from this company since forever dont even remember having an account with them anyways i got a collection letter from avante Usa trying to collect $800 for first consumer national bank but I have never got statements or any other collection letters till now the account was opoened in 2001 october then no activity since 1/2002 that's also suspicious to me does anyone know if they merged and maybe i paid off another account that was theirs but in a different name im soo confused and avante is no help they have no information except the info i got on my credit report.

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My husbands account is apparently still accruing interest after 10 plus years of its supposedly being paid off and de activated. I find it highly suspicious that in ten years he heard nothing from this company whatsoever and now that the credit card companies are facing new regulations in february we are only just now hearing from a collection company stating that he still owes money on this supposedly active card...something smells funny

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I reported this to the Federal Reserve Consumer Help and filed a complaint. EVERYONE who has this card and problems should do the same. Waiting to see where this goes. I was also told this is a closed institution.

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My FCNB account was still showing up on my credit report after it was closed and payed off. After many phone calls, I was given 2 tollfree niumbers, 1-866-691-0053 and 1-866-892-4996. Hopefully this can help someone else.