Norwegian Cruise Lines - Norwegian Majesty voyage departing Boston Sept. 7, 2003 - not informed that destination was changed from Bermude to Canada until arrived at the dock - previous attempt to get status of destination failed - told would be given no r

# 19 for September 25, 2003

Complaints.com received the following on September 24, 2003:

From:

RE: Norwegian Cruise Lines - Norwegian Majesty voyage departing Boston Sept. 7, 2003 - not informed that destination was changed from Bermude to Canada until arrived at the dock - previous attempt to get status of destination failed - told would be given no refund or reschedule or vouchers

September 22, 2003

Mr. David Colin Sinclair Veitch

Norwegian Cruise Lines

Customer Relations Department

7665 Corporate Center Drive

Miami, FL 33126 Dear Mr. Veitch, I am writing this letter to express my grave disappointment in your cruise line. My wife and I traveled on the Norwegian Majesty voyage that departed Boston on September 7, 2003. While I cannot disagree with your company's decision to avoid Bermuda at that time, I do disagree with how I, as a paying passenger, was treated by your company. We were not informed that the itinerary was changed from Bermuda to Canada until we arrived at the dock. We had contacted Norwegian on September 5th and 6th but could not obtain any information concerning the status of the cruise. Once at the dock, we were informed that we had no options. NO refunds, NO reschedule, NO vouchers. You had our money, and we could go to Canada or not, no concern of yours. If we had been told on 5 or 6 September, when we inquired, that the trip had been canceled, our trip insurance would have been valid. To be frank, that seems duplicitous at best. Aside from being shanghaied to a destination that we had no desire to visit, the people running the cruise made little attempt to make the trip enjoyable. There were a couple of nearby points of interest in our ports of call, but we never stayed in any one port long enough to visit them. Mainly, all we were offered was localized tours of rocks and docks. Add the fact that we had packed for Bermuda, not exactly the wardrobe you want to have when you are in Canada in September forcing us to purchase warmer attire upon our arrival in Sydney. We paid for two first-class tickets to Bermuda and received a trip to our backyard, backwater ports - a shoddily thrown together cruise of far less value. Your Customer Service Representatives made it obvious that your company would not discuss the matter so accordingly, as a first step, we have filed a dispute with our credit card company over the amount we were charged for this cruise. This was our first cruise and was supposed to be a prelude to an annual event. I doubt seriously that I will be able to convince my wife to shell out $4000 for another one of these escapades.