Autobytel - contacted about possibly buying a car - inquiry was not returned

# 3 for September 19, 2003

Complaints.com received the following on September 18, 2003:

From:

RE: Autobytel - contacted about possibly buying a car - inquiry was not returned

Below is a copy of the email I sent to Autobytel customer care. Hi, It is nice to see you send out customer satisfaction surveys, but if they don't fix any problems what is the point? I am truly aggravated by your pathetic performance and will make sure I direct everyone I know never to use Autobytel. In fact, you explicitly make the buyer look inferior by making sure "we are really serious" about buying a car. Well, I was really serious about buying a $36000 car in a week. You know what, I did. However, I bought it from a service and dealer that actually respected me as a buyer and a human being. They actually responded to my needs as a customer and answered questions I had. Your service was the only one out of 8 that I contacted that did not respond AT ALL. I didn't hear once from a dealer. Not, sorry we don't have your car in stock. Sorry, we don't participate in this program. Sorry, my dealership sucks. Nothing. I am truly pissed to be perfectly honest. I realize that not everything is in your control. However, it is in your control to actually screen these people and dealerships that you "recommend." I am so displeased that your satisfaction survey doesn't even begin to justify or quantify my feelings. Keith Costello

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Today is thanks giving and I was warming up the oven to prepare it. All of a sudden I heard a pretty loud pop. The inner glass of me GE Profile oven shattered. Did anyone ever get back to you to help you? Where did you find your new door? This is crazy!