GE Profile Ranges - glass oven door exploded into thousands of pieces - told by GE that GE wouldn't pay for replacement door

# 2 for September 19, 2003

Complaints.com received the following on September 18, 2003:

From:

RE: GE Profile Ranges - glass oven door exploded into thousands of pieces - told by GE that GE wouldn't pay for replacement door

I have a ge range for a little over five years. Yesterday, while I was in another room the glass oven door exploded into thousands of pieces . The oven was not in use, nor was it used for about a week.

When I spoke with a representative, they said I would have to pay for a new glass. I did some research and found other instances of the same problems on the internet.

I feel this is a serious and dangerous problem and General Electric should be responsible. Please give me some help!

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Our GE Range/Oven is less then 3 years old. We noticed that the door wasn't closing completely and last evening the outer glass exploded into thousands of pieces. There is obviously a problem with these doors. We have had other problems with GE appliances in the past and will NEVER buy anything with a GE logo on it. GE you have a corporate responsibility to reasonably stand behind your product. Maybe you should put customers first and I guarantee that your shareholders will benefit!

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1/22/2010

The inner glass shattered today. This has to be a recall! I will post later after I hear the outcome.

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I've only had my GE Profile for two years, last night, all of a sudden, we hear a loud pop and the glass door explodes. What if my child had been around, there was shattered glass all over my kitchen. I bought the extended warranty, but they say it's not covered. It's obviously a manufacturer's defect and they should pay for this...I would like some help!!

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My wife was cooking a rib roast today.Approx. 10 min. after the oven was shut off we heard a loud pop and found that the inner glass of our G.E. Profile oven shattered. Of course our New Years Day dinner was peppered with glass and had to be thrown away. I immediately called G.E. and I was told that she had never heard of this problem before. Of course it is not under Warranty. Only 3 years old though.

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We returned home yesterday to find that the outer glass window was shattered on our GE Profile Wall oven. It was not being used and no one was in the house??? $250 for the part and two weeks to deliver. No recall in sight.

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Just today I did a self clean on my GE oven and when it was over I looked at the door only to see that the inner glass was completly shattered. Now I am having trouble locating a replacement part as well.

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I to was cooking in my brand new oven, and walked in to check on my pork chops baking at 425 degrees, and saw the glass in the door had shattered. This oven is only 1 year old, and for no reason at all just broke. I have emailed GE and left messages, but have not gotten any answers. Anyone else with this problem ?

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I just reported the same problem to this site, to GE Consumer Relations, and to the Better Business Bureau. The oven is brand new, we've only used it three times. While baking biscuits at 350 degrees, we heard a loud smash and came running into the kitchen to find the interior glass shattered. Glass sprayed all over the food. GE CARES told us that we'd have to pay for the service visit and whatever repair costs there were. I was totally shocked that this company would not stand behind what is obviously a DEFECTIVE and DANGEROUS product.