JVC GR-DVL520U video camera - purchased in Singapore, so JVC Americas (Wayne, NJ) is refusing to fix camera under warranty

Complaints.com received the following consumer message on September 26, 2002:

From:

RE: JVC GR-DVL520U video camera - purchased in Singapore, so JVC Americas (Wayne, NJ) is refusing to fix camera under warranty On May 9th of this year I purchased a JVC GR-DVL520U video camera in Singapore from an authorized sales center, one full of US tourists buying electronics.

It was fully warranteed I was told, camera is US spec camera, has warranty card that says I must call JVC Americas Corporation at 1700 Valley Road in Wayne, New Jersey for service.

I now have a warranty issue and have been fighting with this US service center over this issue. They refuse to repair the camera, which has only been used once! They say purchase outside of US, in this case in Singapore, must be repaired in the country of origin.

The warranty states nothing of sort and specifies camera must be repaired within continental US, District of Columbia and Puerto Rico. It seems I am in a spot and JVC in the US refuses to assist me in any way whatsoever, including a refusal to put me in touch with Japanese mother company.

I ask only what JVC promises all of it's customers.

John Ratcliffe