Automotive Dealers - Garden Grove Toyota ourtrages repair charges for 1994 Toyota Camry

Outrageous repair charges

Toyota Dealers

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Date: Sunday, September 02, 2001 04:00 PM Dear Toyota dealer: a consumer posted the following e-message at Complaints.com. Please respond directly to the consumer, using the consumer's name and e-mail address (as per the From: field above). You may also wish to respond publicly on the Complaints.com site. Just locate this e-message posted in your business's conference and click on the "Reply to" link. (Note: a user registration is required before posting e-messages to the Complaints.com site.)

_____________________ On 8/28/2001 I took my daughter's 1994 Toyota Camry to Garden Grove Toyota (Calif.)to have the timing belt changed. They were having a $169.99 "special", i.e. suckers bait. The service advicer called me and said that the water pump needed changing.

I refused since I had not seen water leaks, loss of coolant or heard pump noises. He said that since the timing belt cover and belt were off, changing the water pup would be easy. I was flabergasted when the bill for changing the water pump was an additional $298, since 80% of the work is done when the belts and cover are off. A call to Elmore Toyota elucidated that they charge $250 when starting from scratch. I called Toyota Customer Service and was told that they do not get involved in disputes with the dealer.