Cameras, Canon - EF 28-135 mm zoom lense factory service and attendance

Canon Factory Service & attendance

Canon

From:

Date: Wednesday, September 26, 2001 05:38 PM To whom it may concern, I am posting this complaint about Canons Factory Service in Jamesburg NJ who practice what I consider as abusive and misleading conduct with their customers. On September 7th I sent a EF 28-135mm zoom lens to Canons Factory Service for an estimate for repair using a repair form which I obtained from my photo/camera shop. I also sent a Speedlite flash in the same box. On September 18th I rang them up to see if the lens and flash had arrived. I had to wait 15 minutes on the phone to be attended too. I was then told that the lens and flash had arrived and the estimate for repair of the lens was $92.65 including the return freight. The flash repair was also authorized. Considering the cost of a new lens I authorized the repair of the lens. I was also informed that it would take from 10 to 14 days to be repaired. Yesterday, September 26th I received a call from Federal Express asking for the address as they had a delivery to make and the address on the package was incomplete. The flash had arrived. I have not tested it yet. I hope it works. Today, September 26th I rang the Canon Factory Service to see if the lens had been shipped as I was concerned that the incompleted FEDEX address for the flash had been repeated for the lens. Because of the nature of the omission I suspected that the organization had careless people so I called to check on the lens. Again the endless wait on the phone and finally I was attended too by a person who does