Press

March 9, 2008 – Palm Beach Daily News – “How to know what financial television shows to trust”

March 3, 2008 – Business Week Magazine – “A Better Better Business Bureau While online “gripe sites” can help wronged customers blow off steam, the BBB now wants to help companies solve problems before they start”

February 25, 2008 – The New York Times – “On the Internet Everyone Can Hear You Complain”

July, 2007 – Black Enterprise Magazine – “Consumer Complaints 101″

January 15, 2007 – Tucson Citizen – “Log on to Alert Others About Bad Service”

January 4, 2007 – Arizona Republic – “10 Virtual Tools to Make Your Life Easier”

October 20, 2006 – The Globe and Mail – “Cheated? Get clicking”

July 16, 2006 – The New York Times – “The Age of Dissonance – Cry Me an Upgrade”

July 16, 2006 – The Washington Post – “Avoiding Customer Service Nightmares”

July 16, 2006 – The San Francisco Gate – “The online way to strike back at unresponsive travel companies”

March 8, 2006 – Search Engine Journal – “Online Reputation Monitoring of Positive and Negative Buzz”

March 7, 2006 – Investor’s Business Daily (source: MarketWatch.com) – “Get the best deal on fixed-rate loans”

February 12, 2006 – Monsters and Critics.com – “TECH NEWS – Computer and Internet briefs”

January 6, 2006 – MSNBC.com – The Red Tape Chronicles – “Scam-fighting Web sites”

December 14, 2005 – ABC News – “Avoid the Top Online Shopping Gotchas”

December 3, 2005 – Richmond Times Dispatch, VA – “CONSUMER WATCH: Zero-percent financing comes with a high cost”

August 5, 2005 – CNN Money – “Trip from hell? It’s payback time – 5 tips: How to make your gripes heard, and even get some restitution for a trip gone bad”

June 22, 2005 – Time.com – 50 coolest Websites 2005

April 26, 2005 – PC Magazine – Top 100 Web Sites for Spring, 2005

April 24, 2005 – Chicago Tribune – “It’s Easy to Complain, but Hard to Get Satisfaction”

March 21, 2005 – The Wall Street Journal – “Help (May Be) on the Way”

February, 2005 – Chicago Sun Times

January 25, 2005 – The Sacramento Bee (CA) – “Web defines complaint department”

December 31, 2004 – Pittsburgh Tribune-Review (PA) – “Despite the weather, January has lots to offer”

December 28, 2004 – Richmond.com (VA) – “Grumble, Grumble”

December 4, 2004 – Canton Repository (OH) – “Phone call offering a MasterCard just a scam”

October 10, 2004 – Daily Herald (Chicago) – Broadband advocates attack customer service of utilities

July 12, 2004 – The Washington Post – Talk About Travel

June 28, 2004 – MarketingSherpa.com – How to Track (and Control) Consumer Buzz Online About Your Brand

April, 2004 – Fox TV Chicago – Interview with Matthew Smith, CEO, Complaints.com, piece on Complaints Web sites

April, 2004 – PC World Magazine – Beyond Google

March 28, 2004 – The Washington Post – Customer Disservice – These Days, Consumers May as Well Keep Their Complaint To Themselves

March 24, 2004 – Consumer Reports WebWatch – “Let Your Fingers Do the Pointing -

Who’s Accountable When Online Orders Don’t Arrive”

March, 2004 – Reader’s Digest – Hidden Fees You Shouldn’t Pay – How You Can Save Hundreds

January 6, 2004 – SearchEngineWatch.com – Super Searchers on Madison Avenue

January, 2004 – PC World Magazine – The Art of the Deal

October / November, 2003 – Air Tran Arrivals – Air Tran – E-Fluentials – The Influence of Active Online Users

September 29, 2003 – Business Week Magazine – How to Stand Up to the Nickel-and-Dimers

September 15, 2003 – The Journal Gazette (Fort Wayne, IN) – Speak up – Web sites help consumers voice their complaints

September 11, 2003 – The Arizona Republic – The Rebate Check May be in the Mail

September 9, 2003 – The Washington Post – Seller Beware: Customers Are Mad as Hell

September 9, 2003 – CRMDaily.com – Music Industry Could Have Turned Customer Complaints to Gold

August 18, 2003 – U.S. News & World Report: Ultimate Consumer Guide

August, 2003 – Self Magazine

November 29, 2002 – The Wall Street Journal – Major Airports Fail Healthy-Food Tests

October 22, 2002 – The Chicago Tribune – Got a travel gripe? Air it online

July 16, 2002 – Women’s World Magazine

April 1, 2002 – The Philadelphia Inquirer – Reid Goldsborough “Heavy Internet users affect decisions of many”

April 1, 2002 – PC World Magazine – Do Online Complaints Pay Off? More ticked-off buyers are taking their gripes to the Web. We show you how to get results.

March 20, 2002 – Cool Site of the Day

January 31, 2002 – The Daily Herald (Chicago Suburbs) – “Complaints won’t keep entrepreneur from success”

January 14, 2002 – PR Newswire – Complaints.com starts daily e-mail newsletter, The Complaints.com Top 10 Complaints of the Day

July 1, 2001 – The New York Times, Sunday Edition, “Week in Review” section – “WORD FOR WORD / Internet Complaint Sites – How Come Pizza Hut Doesn’t Deliver to My Trailer Park?”

April 30, 2001 – PC World Magazine – from June, 2001 Issue – Get the Help You Need Tired of bad tech support? Here’s how to get better service, even if your vendor fails you

April, 2001 – International Risk Management Institute – Courting Cyberbuzz Can Enhance Your Firm’s Reputation

January 29, 2001 – Wired News – wired.com – “DSL Rhymes with Hell”

January 21, 2001 – The San Jose Mercury News – “Got a travel gripe? Tame your temper, then complain”

January 19, 2001 – The Register – www.theregister.co.uk – “Verizon Sued for Crap DSL Service”

January 17, 2001 – FamilyPC Magazine – ” Point, Click, Complain If you have a problem with a product or service, don’t just stew about it – voice your dissatisfaction online instead.”

January 14, 2001 – Detroit Free Press – www.freep.com – “There are Ways for Travelers to Complain Effectively”

January 9, 2001 – Fodors.com – “There Are Ways for Travelers to Complain Effectively”

January 3, 2001 – Y-107 FM – New Country – Dot.Commentary with Karen Stewart

December 25, 2000 – The Washington Post – “Got a Gripe? Online Sites See Research Niche”

December 18, 2000 – eCommmerce Business Magazine – “Gripes “R” US – Complaint sites give consumers a place to vent their frustrations”

December 4, 2000 – Entrepreneur.com – “Filing An Airline Complaint – Was your flight crew less than friendly? Find out how to get an apology”

October 23, 2000 – Radio Interview – KWIX 1230 AM – Moberly, MO

October 20, 2000 – E*Prairie.com (Midwest Technology Venture News)

Autumn, 2000 – Pool – Business & Marketing Strategy

October 19, 2000 – Daily-Herald (Chicago)

September 15, 2000 – CIO Magazine – (letter to Editor)

August 31, 2000 – KTRK Television (channel 13, Eyewitness News) – Houston

August 23, 2000 – Post-Tribune (Gary, IN)

June 29, 2000 – Los Angeles Times – YOUR INTERNET GUIDE; Click Here / A roundup of recommended Web sites – “Oh, Be a Cry Baby”