March 9, 2008 - Palm Beach Daily News - "How to know what financial television shows to trust"
March 3, 2008 - Business Week Magazine - "A Better Better Business Bureau While online "gripe sites" can help wronged customers blow off steam, the BBB now wants to help companies solve problems before they start"
February 25, 2008 - The New York Times - "On the Internet Everyone Can Hear You Complain"
July, 2007 - Black Enterprise Magazine - "Consumer Complaints 101"
January 15, 2007 - Tucson Citizen - "Log on to Alert Others About Bad Service"
January 4, 2007 - Arizona Republic - "10 Virtual Tools to Make Your Life Easier"
October 20, 2006 - The Globe and Mail - "Cheated? Get clicking"
July 16, 2006 - The New York Times - "The Age of Dissonance - Cry Me an Upgrade"
July 16, 2006 - The Washington Post - "Avoiding Customer Service Nightmares"
July 16, 2006 - The San Francisco Gate - "The online way to strike back at unresponsive travel companies"
March 8, 2006 - Search Engine Journal - "Online Reputation Monitoring of Positive and Negative Buzz"
March 7, 2006 - Investor's Business Daily (source: MarketWatch.com) - "Get the best deal on fixed-rate loans"
February 12, 2006 - Monsters and Critics.com - "TECH NEWS - Computer and Internet briefs"
January 6, 2006 - MSNBC.com - The Red Tape Chronicles - "Scam-fighting Web sites"
December 14, 2005 - ABC News - "Avoid the Top Online Shopping Gotchas"
December 3, 2005 - Richmond Times Dispatch, VA - "CONSUMER WATCH: Zero-percent financing comes with a high cost"
August 5, 2005 - CNN Money - "Trip from hell? It's payback time - 5 tips: How to make your gripes heard, and even get some restitution for a trip gone bad"
June 22, 2005 - Time.com - 50 coolest Websites 2005
April 26, 2005 - PC Magazine - Top 100 Web Sites for Spring, 2005
April 24, 2005 - Chicago Tribune - "It's Easy to Complain, but Hard to Get Satisfaction"
March 21, 2005 - The Wall Street Journal - "Help (May Be) on the Way"
February, 2005 - Chicago Sun Times
January 25, 2005 - The Sacramento Bee (CA) - "Web defines complaint department"
December 31, 2004 - Pittsburgh Tribune-Review (PA) - "Despite the weather, January has lots to offer"
December 28, 2004 - Richmond.com (VA) - "Grumble, Grumble"
December 4, 2004 - Canton Repository (OH) - "Phone call offering a MasterCard just a scam"
October 10, 2004 - Daily Herald (Chicago) - Broadband advocates attack customer service of utilities
July 12, 2004 - The Washington Post - Talk About Travel
June 28, 2004 - MarketingSherpa.com - How to Track (and Control) Consumer Buzz Online About Your Brand
April, 2004 - Fox TV Chicago - Interview with Matthew Smith, CEO, Complaints.com, piece on Complaints Web sites
April, 2004 - PC World Magazine - Beyond Google
March 28, 2004 - The Washington Post - Customer Disservice - These Days, Consumers May as Well Keep Their Complaint To Themselves
March 24, 2004 - Consumer Reports WebWatch - "Let Your Fingers Do the Pointing -
Who's Accountable When Online Orders Don't Arrive"
March, 2004 - Reader's Digest - Hidden Fees You Shouldn't Pay - How You Can Save Hundreds
January 6, 2004 - SearchEngineWatch.com - Super Searchers on Madison Avenue
January, 2004 - PC World Magazine - The Art of the Deal
October / November, 2003 - Air Tran Arrivals - Air Tran - E-Fluentials - The Influence of Active Online Users
September 29, 2003 - Business Week Magazine - How to Stand Up to the Nickel-and-Dimers
September 15, 2003 - The Journal Gazette (Fort Wayne, IN) - Speak up - Web sites help consumers voice their complaints
September 11, 2003 - The Arizona Republic - The Rebate Check May be in the Mail
September 9, 2003 - The Washington Post - Seller Beware: Customers Are Mad as Hell
September 9, 2003 - CRMDaily.com - Music Industry Could Have Turned Customer Complaints to Gold
August 18, 2003 - U.S. News & World Report: Ultimate Consumer Guide
August, 2003 - Self Magazine
November 29, 2002 - The Wall Street Journal - Major Airports Fail Healthy-Food Tests
October 22, 2002 - The Chicago Tribune - Got a travel gripe? Air it online
July 16, 2002 - Women's World Magazine
April 1, 2002 - The Philadelphia Inquirer - Reid Goldsborough "Heavy Internet users affect decisions of many"
April 1, 2002 - PC World Magazine - Do Online Complaints Pay Off? More ticked-off buyers are taking their gripes to the Web. We show you how to get results.
March 20, 2002 - Cool Site of the Day
January 31, 2002 - The Daily Herald (Chicago Suburbs) - "Complaints won't keep entrepreneur from success"
January 14, 2002 - PR Newswire - Complaints.com starts daily e-mail newsletter, The Complaints.com Top 10 Complaints of the Day
July 1, 2001 - The New York Times, Sunday Edition, "Week in Review" section - "WORD FOR WORD / Internet Complaint Sites - How Come Pizza Hut Doesn't Deliver to My Trailer Park?"
April 30, 2001 - PC World Magazine - from June, 2001 Issue - Get the Help You Need Tired of bad tech support? Here's how to get better service, even if your vendor fails you
April, 2001 - International Risk Management Institute - Courting Cyberbuzz Can Enhance Your Firm's Reputation
January 29, 2001 - Wired News - wired.com - "DSL Rhymes with Hell"
January 21, 2001 - The San Jose Mercury News - "Got a travel gripe? Tame your temper, then complain"
January 19, 2001 - The Register - www.theregister.co.uk - "Verizon Sued for Crap DSL Service"
January 17, 2001 - FamilyPC Magazine - " Point, Click, Complain If you have a problem with a product or service, don't just stew about it - voice your dissatisfaction online instead."
January 14, 2001 - Detroit Free Press - www.freep.com - "There are Ways for Travelers to Complain Effectively"
January 9, 2001 - Fodors.com - "There Are Ways for Travelers to Complain Effectively"
January 3, 2001 - Y-107 FM - New Country - Dot.Commentary with Karen Stewart
December 25, 2000 - The Washington Post - "Got a Gripe? Online Sites See Research Niche"
December 18, 2000 - eCommmerce Business Magazine - "Gripes "R" US - Complaint sites give consumers a place to vent their frustrations"
December 4, 2000 - Entrepreneur.com - "Filing An Airline Complaint - Was your flight crew less than friendly? Find out how to get an apology"
October 23, 2000 - Radio Interview - KWIX 1230 AM - Moberly, MO
October 20, 2000 - E*Prairie.com (Midwest Technology Venture News)
Autumn, 2000 - Pool - Business & Marketing Strategy
October 19, 2000 - Daily-Herald (Chicago)
September 15, 2000 - CIO Magazine - (letter to Editor)
August 31, 2000 - KTRK Television (channel 13, Eyewitness News) - Houston
August 23, 2000 - Post-Tribune (Gary, IN)
June 29, 2000 - Los Angeles Times - YOUR INTERNET GUIDE; Click Here / A roundup of recommended Web sites - "Oh, Be a Cry Baby"