Farberware Cutlery - Lifetime Hoan - cutlery replaced 3 times because knives keep rusting

# 10 for October 9, 2003

Complaints.com received the following on October 8, 2003:

From:

RE: Farberware Cutlery - Lifetime Hoan - cutlery replaced 3 times because knives keep rusting My daughter bought a set of Farberware Cutlery for my birthday last October. The cutlery cost over $100. Since that time it has been replaced three or four times by Lifetime Hoan because the knives keep rusting. I have finally had enough.

I emailed them and said I would return the knives and asked for $100 (my daughter actually paid more than that) so I could buy a different brand that doesn't rust. The knives were bought over a year ago, so my

daughter doesn't have the receipt anymore.

I gave Lifetime Hoan the name of the store where they were bought and where it is located. Even though I've been returning the rusty knives for over a year to get replacements, and Lifetime Hoan knows this and knows what the knives cost a year ago, now they will only send the price of the knives now ($79.99).

In addition, although I have been dealing with them for the past year, instead of sending me the money so I can replace the knives, they are sending the money to my daughter so now she has to deal with it.

Comment On This

I have a really big problem with people who tell me my stainless cutlery needs to be hand washed and dried. I am a cook in a steakhouse,"cook not a chef I feed real people" all of my cutlrey and stainless steel cookware has to be washed in water in excess of 140 deg to meet health codes. why does Farberware rust and none of my other stainless rust?

Comment On This

its not their fault you don't know how to take care of a knife...they really don't have to honor the warranty in cases of the user not taking care of the items properly...

READ THIS BEFORE YOU COMPLAIN ABOUT A KNIFE RUSTING!!!!

Cleaning and Care

For best results, hand wash Farberware Classic Forged and all fine cutlery with warm soapy water and a sponge. Do not wash knives with other cutlery, utensils, or other items. Rinse each knife thoroughly and dry immediately with a soft cloth, wiping from the blade back to the cutting edge. Water that remains on the knife will cause rust and spotting, and prolonged contact with high-acid content foods such as tomatoes, grapefruits, and lemons may cause discoloration. Dishwasher cleaning or rinse agents and heat can dull the blade's finish or cause the handle's luster to fade. Dry the knives immediately and thoroughly to avoid rusting. Cleaning them with a nonabrasive metal polish will usually remove discoloration, rust, and spotting.

Comment On This

a good knife such as a farberware knife only rusts if you don't take care of it, obviously your not cleaning it properly....They really shouldn't honor the warranty in your case since its not a manufactured problem, its your fault its rusted....read this:

Cleaning and Care

For best results, hand wash Farberware Classic Forged and all fine cutlery with warm soapy water and a sponge. Do not wash knives with other cutlery, utensils, or other items. Rinse each knife thoroughly and dry immediately with a soft cloth, wiping from the blade back to the cutting edge. Water that remains on the knife will cause rust and spotting, and prolonged contact with high-acid content foods such as tomatoes, grapefruits, and lemons may cause discoloration. Dishwasher cleaning or rinse agents and heat can dull the blade's finish or cause the handle's luster to fade. Dry the knives immediately and thoroughly to avoid rusting. Cleaning them with a nonabrasive metal polish will usually remove discoloration, rust, and spotting.