Dell Computer - ordered Inspiron 5150 PC online - $ 200 rebate not honored

# 27 for October 30, 2003

Complaints.com received the following on October 29, 2003:

From:

RE: Dell Computer - ordered Inspiron 5150 PC online - $ 200 rebate not honored

Dear Sir,

Customer Account # 3509ssss

Order # 48475ssss

John Harper

Glastonbury, CT 06033

Tel: 860-633-ssss

On Sunday Sept 28th I ordered "On Line" a Small Business Inspiron 5150 fully loaded for $2,800 plus change. The computer was delivered last week.

The web sight advertised a $200 rebate if I ordered by the end of the weekend which I did. My "Packing Slip" shows nothing in that regard. Thus my rebate form would be rejected.

I E-mailed Customer Care (Dell reference# 2493K351YKAQM6E) but did not get a response. Thus I called Customer Care direct but could find nothing about the rebate. The reason I ordered this machine on short notice was the rebate offer. I assumed the advertisement was valid and correctly represented Dell sales efforts.

Please, can you help me,

John Harper