Jacobs Electronics computer ignition energy pak - purchased in March, 2002 - quit working in Sept., 2003 after 30,000 miles of use - told by company that 1 year warranty expired - no other options for a fee based repair were advised

# 2 for October 10, 2003

Complaints.com received the following on October 9, 2003:

From:

RE: Jacobs Electronics computer ignition energy pak - purchased in March, 2002 - quit working in Sept., 2003 after 30,000 miles of use - told by company that 1 year warranty expired - no other options for a fee based repair were advised

In March 2002, I purchased a Jacobs Electronics computer ignition energy pak, hoping to increase the horsepower and torque in my 1998 Dodge truck. The unit cost $454.00. The unit was installed in April and has worked very well. When I towed our camper, I definitely noticed an improvement in the truck’s performance. The unit just quit working two weeks ago on September 27th. In just 18 months of operation and 30,000 miles, my $454 unit quit. The warranty on this unit is one yr. I faxed a letter to Jacobs and the only response I have received is a hand written note that says “Your part is out of warranty 1 yr from date of purchase”. No other options for a fee based repair were mentioned. I have emailed the company twice; no response. I have left voice mail messages. The phone numbers listed for Jacobs are all automated and it is absolutely impossible to reach a Jacobs employee, if indeed there are any. If I had known that there was a chance of this unit quitting after this short of a period, I could have bought a different brand.

Comment On This

i had the same problem back in the 90's on two mileage masters i bought for a 75 nova and an 83 land cruiser.after 6 months one went bad they fixed it then about 9 months it went bad again they replaced it this time.i continued to have problems for 5 years off and on.i called and complained several times but i was able to talk to someone. the only thing that made the computer last longer was to put a capacitor and a choke coil in line on the positive wire.it bought about 3 years on the last one that worked the other quit a while before.it's very frustrating!!!!so just spread the word,and good luck.