Cheaptickets.com - return ticket booked on wrong date - expensive problem created, no compensation or help given from Cheaptickets

# 10 for October 10, 2003

Complaints.com received the following on October 9, 2003:

From:

RE: Cheaptickets.com - return ticket booked on wrong date - expensive problem created, no compensation or help given from Cheaptickets

I purchased one round trip ticket going from Los Angeles to Washington DC and back from Cheaptickets.com

On the day that I was to return, which was supposedly on May 22, I was horrified to find out that it was for month later, on June 22. Since I had booked the trip through Cheaptickets, Delta Airline stated there was nothing they could do. And I even checked on my flight information the day before my departure. When I asked for a confirmation number, Cheapticket stated that they did not have such thing because it was unnecessary. I called Cheaptickets to find out what was going on. I as put on hold for over 30 minutes to be told that there was nothing they will do and hung up on me. I called back and this time I talk to a different agent who told me

that they could issue a new ticket for me, but it would cost additional $100. I was willing to take this since only thing Delta offered was a new one-way ticket for $1500.

But, when the agent put me on hold, I got disconnected. I called back and again another agent answered, and when asked for the previous agent I spoke to, she stated that there was no one by that name working there and when I mentioned what he told me, she stated that Cheaptickets has a policy and it does not do that and hung up on me. Again, I called back. I needed to find a way back and I was not about to spend additional $1500. Again, another agent answered the phone and asked me why I was calling them instead of straigtening it out with Delta. When I told them what Delta had said, again she put me on hold, stating that she needed to talk to the Supervisor. 45 minutes later, she told me that all information has been released to Delta, not to call Cheaptickets again, and HUNG UP on me. I finally had to spend $426 to purchase another ticket (which was the cheapest) to return home, and additiona $150 for meals and lodging (hotels are very expensive when your trying to get a room right away).

Cheaptickets, in the end, turned out to be very expensive tickets and try as I might, I can't seem to get any compensation from anywhere. They are suppose to sell cheap tickets, not cheap service and rip people off. I

sincerely hope that people stop using them and put them out of business. A serious message needs to be sent that the customers will not be taken advantage of nor that we will sit back and let them get away with such behavior. Richard