AT&T Universal Card Credit Protector - cancelled prior to end of 30 day trial period - charged for 3 months service anyway - told there was no record of cancellation

# 26 for October 1, 2003

Complaints.com received the following on September 30, 2003:

From:

RE: AT&T Universal Card Credit Protector - cancelled prior to end of 30 day trial period - charged for 3 months service anyway - told there was no record of cancellation

On March 14, 2003, I accepted the following promotion offered by AT&T Universal Card: Accept a check for $15 as a gift for enrolling in Credit Protector program, with a 30-day FREE trial period. If I did not want to continue this service, all I had to do was call a toll-free number within the 30-day trial, and there would be no charge to me.

I called and cancelled the service before the trial period ended, but I kept getting charged for the service for 3 months before I noticed the charges. When I called back, they said they did not have a record of my original cancellation call.

Even though I gave them the date of the call and the name of the person I talked to, they still did not credit me the 3 months' charges. There should be a consequence to these businesses luring customers with a check to cash, then charge them hundreds of dollars in return.