Maytag Neptune washing machine - purchased in 1998 - has been serviced 3-4 times and is now broken again

Complaints.com received the following consumer message on October 7, 2002:

From: Jazzaw [jazzeaw AT att.net]

RE: Maytag Neptune washing machine - purchased in 1998 - has been serviced 3-4 times and is now broken again

We are having the same problems as all the others that have posted complaints about the Maytag Neptune. We purchased it in May 1998 and we have also had service out 3-4 times and it is broke again. It will not drain and it sounds like it is ready to die.

During the last few repairs we ended up needing a new gasket, new control board, and other items I can not even remember.

Each time the repairman did not have the parts and they had to be ordered. We also were w/o the washer for several days. We also had to pay for the service call. So far our bills have not been as high as some posted. We are at about $300. Most of the parts were free because the problem was identified while still in the 1 yr warranty.

We are scheduled to have yet another Maytag repair person out this week at a cost of $90 just for him to tell us what is wrong. So we will be approaching almost 1/2 the cost of the washer in repairs over only 4 years!

Someone suggested suing Maytag - maybe a class action lawsuit is in order? Do they even care that they have so many dis-satisfied customer?