eBay.com - paid approx. $ 15 in listing fees in auctions where winning bidder never remitted funds

Posted on Wednesday, October 9th, 2002 at 12:00am CDT by e35308a9

Company: eBay.com - paid approx. $ 15 in listing fees in auctions where winning bidder never remitted funds

Category: Other

Complaints.com received the following consumer message on October 7, 2002:

From:

RE: eBay.com - paid approx. $ 15 in listing fees in auctions where winning bidder never remitted funds

As a casual, non-business, seller I have been victimized on two occasions for items that were sold and the winning bidder never remitted funds. eBay's site appears to be designed to obfuscate any attempt to get a refund for their listing fees. I have lost approximately $15 in listing fees due to eBay's non-refunding the amounts even after filing a request for a refund and eBay even confirming the refund.. But..

The refund is never received and there is no way to appeal as you can only submit the refund request for an item only once. They provide no means I can discover that will get a service representative to follow up on the problem and correct the non-refund problem. This appears to be by design as their online system's design implements a "wall" to block users from obtaining follow up service on unpaid transactions.

I am convinced that this is intentional on their part… as it fits their business model which is based on "for every customer they lose, they gain 8 unsuspecting new ones" Leaving no incentive to be any better at issuing refunds for delinquent transactions. They simply thrive in the "black hole" they created. Twice "ripped-off" by them, I will never buy or sell through them again. I would like to see a class action suit of some kind in the future that exposes their business practices. Users of eBay need to be aware of my dislocation with them.. It could happen to them. Sincerely, Russell J Mize

133 Catoctin Cir, SW

Leesburg, VA 20175


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