Radio Shack Talking wristwatch - purchased in July, 2001 - Radio Shack refused to replace battery after it went dead

Complaints.com received the following consumer message on October 5, 2002:

From:

RE: Radio Shack Talking wristwatch - purchased in July, 2001 - Radio Shack refused to replace battery after it went dead

In July of 2001 I purchased a Radio Shack Talking wristwatch. In October of 2002 the battery in the watch went dead. I brought the watch back to Radio shack to have the battery replaced as recommended in the provided instruction book that came with the watch.

The clerk told me that they can no longer replace the battery and suggested that I take it to a Jeweler. I brought the warch to a Jeweler and he replaced the battery however, after replacing the battery the watch would no longer talk. I went back to the store that refused to replace the Battery (the store where I purchased the watch) and explained the problem.

I was told that they could do nothing about it. I feel that if Radio Shack people replaced the battery I may not have had a problem or, if the same problem occured Radio Shack might feel that they would be more obligated to repair or replace the watch.

I feel that under the circumstances that existed Radio Shack should accept the responsibility to repair or replace the watch. Thank You Paul Viverito