Dotnow.com - paid $ 19.95 one time fee for free Internet service - then unexpectedly charged $ 9.95 - can't contact business to request money refunded and service cancellation

Posted on Sunday, October 27th, 2002 at 12:00am CDT by f35d5558

Company: Dotnow.com - paid $ 19.95 one time fee for free Internet service - then unexpectedly charged $ 9.95 - can't contact business to request money refunded and service cancellation

Category: Other

Complaints.com received the following consumer message on October 25, 2002:

From: RE: Dotnow.com - paid $ 19.95 one time fee for free Internet service - then unexpectedly charged $ 9.95 - can't contact business to request money refunded and service cancellation

I signed up for Dotnow.com and specified that I wanted the one time fee of 19.95 for free net service. They did take the money out of my checking account and they have also taken out another 9.95 out of my account just today.

I have not even once used this net service, because its been impossible to connect or to get in touch with this service. I have tried calling and faxing them to no avail. I would like my money refunded and not to ever have business with them again.

The phone numbers that I have tried are 1-515-707-2000, 1-515-253-9999, and the fax number 1-775-659-4921. None of these numbers work. I feel that fraud is prevalent and existing. Can you help me please? I thank you in advance for any assistance you can help me with. Katrina Lugo


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