StoresOnline.com - product not what expected - denied refund

December 19, 2006 - Business Reply:

StoresOnline is committed to customer satisfaction and is constantly improving its products and services. StoresOnline is eager to satisfy its customers by fixing problems and overcoming misunderstandings. If StoresOnline has problems with its software or its services, then a detailed complaint about what is wrong is necessary for StoresOnline to remedy the situation. General postings made about StoresOnline’s products or services are often unclear as to what consumers want StoresOnline to do. StoresOnline’s products are constantly improved when customers identify specific glitches in the software or shortfalls in its services. Indeed, the latest version of StoresOnline software, introduced earlier this year, is a result of detailed and clear feedback from StoresOnline customers. We urge you to contact StoresOnline and identify your concerns. Please provide your full name, address, telephone number, and StoresOnline product license numbers. StoresOnline will respond to your email and will find a resolution to your questions and concerns. Other useful information about StoresOnline can be found at its website at www.storesonline.com. StoresOnline provides small business owners and entrepreneurs with eServices to help their customers successfully market their products and services. Whether a company wants to extend an existing business to the Internet, or launch the next big idea, StoresOnline's eServices are there to help each step of the way. From education, to training, to eCommerce-enabled websites, StoresOnline seeks to be the best in the business. StoresOnline's software platform has continuously developed over the past decade, evolving to fit the needs of the dynamic, global economy. Today, the development platform (StoresOnline Pro) sets the precedent as small business owners and entrepreneurs offer their products and services to the world. You should not only consider what StoresOnline is claiming about its commitment to customer satisfaction. Consider the recent report written by Ed Magedson, founder of RipoffReport.com, detailed below. Please visit www.ripoffreport.com to confirm this report. Through exhaustive research in conjunction with RipOffReport, StoresOnline found that only 12% of complaints filed on that website were true StoresOnline customers. In that report Ed Magedson - Founder, Rip-off Report, stated: “Rip-off Report discovered disgruntled ex-employees, competitors and persons who have taken a "short position" in StoresOnline Stock have tried to victimize StoresOnline repeatedly. Actually, Rip-Off Report's investigation reveals that many of the complainants are not StoresOnline's customers at all, but some of the aforementioned miscreants instigated others to file complaints without even first contacting StoresOnline customer service.

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Rip-Off Report's investigation of StoresOnline shows that StoresOnline is fulfilling its commitment to provide excellent customer service.”

Sincerely, Customer Service

Complaints.com received the following consumer message on October 16, 2002:

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RE: StoresOnline.com - product not what expected - denied refund I purchased a store front package from StoresOnline.com at a public sales presentation held in June 2002. StoresOnline (www.storesonline.com) is an eServices and web hosting firm that markets its wares at public sales presentations promising a user-friendly way to create your own business on the internet, even if you don't have many computer skills. From the beginning the contracted agreement with StoresOnline.com has not been as they proclaimed, in my opinion. The software presented by StoresOnline.com was deficient because it did not provide user-friendly access to build a store front and no one was present to provide internet hosting service for using the software. It took me days before being able to use the software. At the presentation/training seminar StoresOnline.com's people stated the services and compatibility would be with no problems.

Their quick coaching service on all aspects of setting up your StoresOnline.com operation was not there. The telephone long distant line service was busy most of the time or if I was luckey to get through, had a waiting time of 15 minutes or greater (guess I wasn't the only member with problems). Both the online Merchant

Support Live Chat service and the Email User email service provided no help. I did reach a StoresOnline.com representative finally only to be asked "what can I help you with" and then to never hear from that person again. To date I have never heard from anyone at StoresOnline.com offering help. I feel this company, StoresOnline.com has miss represented themselves to the general public by promising a user-friendly way to create your own business on the internet with limited computer skills. Knowingly, StoresOnline.com is aware that additional assistance will be needed with an additional cost added

to the all ready expensive package cost they have offered. The store front package I purchased from StoresOnline.com has not been activated and is still totally new. I asked StoresOnline.com to refund my purchase price or resale my package to other consumers as the package was not what I wanted and I could not set it up for use. I was told they could not do this. Even Wal-Mart will take back their products if you can't use it and give you your money back if the product hasn't been opened or you have a receipt. Any help with this matter would be greatly appreciated. Betty H