All American Bowling Pro Shop - paid for, but didn't receive bowling ball order

Complaints.com received the following consumer message on October 15, 2002:

From:

RE: All American Bowling Pro Shop - paid for, but didn't receive bowling ball order

THANKS FOR THIS PAGE.... WE BUY A BOWLING BOUL ONLINE IN ALL AMERICAN BOWLING PRO SHOP, NOW I KNOW HOW THEY WORK. I SEND THEM ALMOST 30 EMAILS, I DON'T HAVE AN ANSWER, THEY ALREADY CHARGE THE SALE IN MY CREDIT CARD, AND AT THIS TIME I DON'T HAVE ANY INFORMATION ABOUT IT. WE MADE A BUY IN 09/25/2002, AND AT THIS MOMENT I DON'T KNOW IF THEY SEND ME BACK MY BOUL OR WHAT ? BY PHONE IS IMPOSSIBLE, THEY PUT YOU ON HOLD, AND YOU CAN DIE WAITTING FOR SOME HUMAN THAT ANSWER YOU, AND FOR MY IS WORST, BECAUSE I'M OUTSIDE DE U.S.A., AND THE 800 NUMBERS NOT ARE FREE OF CHARGE FOR US. CAN YOU IMAGINE, WAIT FOR ALMOST 20 MINUTES, AND NOBODY ANSWER THE PHONE.... IF YOU PLEASE COULD HELP IN ANY FORM, LET ME KNOW AT THIS EMAIL ADRESS. THANKS AND REGARDS. LUCA TAURASI

EMAIL: Email User PD: SORRY MY ENGLISH IS VERY BASIC I HOPE YOU UNDERSTAND ME. AND HELP ME