StoresOnline, Inc. - attended Cash Flow Seminar in Chattanooga, TN - want money back

December 19, 2006 - Business Reply: StoresOnline is committed to customer satisfaction and is constantly improving its products and services. StoresOnline is eager to satisfy its customers by fixing problems and overcoming misunderstandings.

If StoresOnline has problems with its software or its services, then a detailed complaint about what is wrong is necessary for StoresOnline to remedy the situation. General postings made about StoresOnline’s products or services are often unclear as to what consumers want StoresOnline to do. StoresOnline’s products are constantly improved when customers identify specific glitches in the software or shortfalls in its services. Indeed, the latest version of StoresOnline software, introduced earlier this year, is a result of detailed and clear feedback from StoresOnline customers.

We urge you to contact StoresOnline and identify your concerns. Please provide your full name, address, telephone number, and StoresOnline product license numbers. StoresOnline will respond to your email and will find a resolution to your questions and concerns.

Other useful information about StoresOnline can be found at its website at www.storesonline.com. StoresOnline provides small business owners and entrepreneurs with eServices to help their customers successfully market their products and services. Whether a company wants to extend an existing business to the Internet, or launch the next big idea, StoresOnline's eServices are there to help each step of the way. From education, to training, to eCommerce-enabled websites, StoresOnline seeks to be the best in the business. StoresOnline's software platform has continuously developed over the past decade, evolving to fit the needs of the dynamic, global economy. Today, the development platform (StoresOnline Pro) sets the precedent as small business owners and entrepreneurs offer their products and services to the world.

You should not only consider what StoresOnline is claiming about its commitment to customer satisfaction. Consider the recent report written by Ed Magedson, founder of RipoffReport.com, detailed below. Please visit www.ripoffreport.com to confirm this report. Through exhaustive research in conjunction with RipOffReport, StoresOnline found that only 12% of complaints filed on that website were true StoresOnline customers.

In that report Ed Magedson - Founder, Rip-off Report, stated: “Rip-off Report discovered disgruntled ex-employees, competitors and persons who have taken a "short position" in StoresOnline Stock have tried to victimize StoresOnline repeatedly. Actually, Rip-Off Report's investigation reveals that many of the complainants are not StoresOnline's customers at all, but some of the aforementioned miscreants instigated others to file complaints without even first contacting StoresOnline customer service.

…

Rip-Off Report's investigation of StoresOnline shows that StoresOnline is fulfilling its commitment to provide excellent customer service.” StoresOnline has researched this consumer’s complaint and cannot determine if this is an actual StoresOnline customer.

Sincerely, Customer Service

Complaints.com received the following consumer message on October 15, 2002:

From: Margaret /* */

RE: StoresOnline, Inc. - attended Cash Flow Seminar in Chattanooga, TN - want money back I am a CPA helping my client with a dispute. StoresOnline, Inc., we alledge, is involved in predatory and deceptive sales techniques that smacks of fraud or at the very least intentional misrepresentation. Attached is our letter of dispute to this company asking for a refund.

We have not been successful in speaking with their customer service manager, so far. We wish to encourage everyone who shares our complaint to file an official complaint with the FTC. The FTC will not investigate until there are enough complaints, and the FTC is the ultimate regulator of this company. Question for Ken: Did you get a refund from StoresOnline or just from VISA?

Any advice on getting refund from this company? Also, for anyone who may have financed some of their purchase with StoreOnline, directly, which I believe they routinely assign to Fair Financial Services in Akron, Ohio - any success in disputing this part of the contract? If the credit was extended directly by StoreOnline with one of their installment sales contracts, it may be usurious, according to several attorneys I have consulted. Below is most of the content from our letter of complaint to StoresOnline, which summarizes our dispute. September 30, 2002 I attended your Internet Cash Flow Seminar on July 25, 2002, in Chattanooga, Tennessee, after having received an invitation by mail. Relying on the materials presented and the testimony of your sales representatives, I signed your contract and incurred $3,399 of debt, $1,000 of which was charged to my personal credit card and $2,399 of which was financed by StoresOnline, Inc., through an installment sales contract apparently assigned to Fair Finance of Akron, Ohio. (The assignment portion of the installment contract was not completed.) After further scrutiny of the materials and consultation with an Information Technology professional and my CPA, I believe that the information presented to me was dated, inaccurate, and utterly misleading. Moreover, I believe that StoresOnline misrepresented the degree of technical proficiency necessary to support e-commerce websites. I am writing this letter to ask that you immediately void my contract, credit my MasterCard, and either credit or repay my debt with Fair Finance in full. I have disputed my credit card charge under the Fair Credit Billing Act, and I have notified Fair Finance of this dispute. It is my hope that StoresOnline, Inc., is a reputable business with high ethical standards and that we can consider this matter a mutual misunderstanding. If StoresOnline, Inc., is not willing to meet this reasonable request; I will be morally compelled to pursue this matter further through legal, regulatory, and political action to protect my interests and the interests of others who could be similarly misled in your seminars. My CPA contacted you on my behalf Thursday, September 26, 2002, to advise you of our concerns. She spoke with Joseph in customer service, who stated that the contract was unable to be canceled. My CPA is concerned that StoresOnline, Inc., may have engaged in predatory merchant misrepresentation, and she is further concerned that StoresOnline conducted business in the State of Tennessee without proper licensing from the Tennessee Secretary of State, failed to obtain a transient vendor license to conduct business in Hamilton County, Tennessee, and extended credit under its own name without proper licensing and in violation of Tennessee’s Usury laws. We have discussed this matter with an attorney specializing in consumer protection and advocacy who advised us to present these issues in a certified letter, giving StoresOnline the opportunity to void the contract and return all monies. Should StoresOnline not wish to resolve this matter fully and in an expeditious manner, we will immediately pursue legal action. Please advise us of your decision within 10 business days of the date of this letter. I look forward to the quick resolution of this matter. We'd appreciate any advice in handling this dispute, and we are very disturbed about the number of people who are being deceived by these predatory practices. Margaret