Verizon Online - it took 3 calls to cancel DSL service - each time on hold for at least 15 minutes

Complaints.com received the following consumer message on October 11, 2002:

From:

RE: Verizon Online - it took 3 calls to cancel DSL service - each time on hold for at least 15 minutes

It took me 3 calls to cancel the DSL

Each call to Verizon Online involved holding for at least 15 minutes I asked, is there an address, so we can correspond by mail instead? Answer: No, you have to phone. (Is this LEGAL? No business address?) Also asked for email address. No, altho they send one-way messages to MY email address. Then they kept billing me

The regular Verizon office (non DSL division) tried to solve it, and they are having the same problem getting any service. At least they are taking some responsibility for trying to follow up. This has been going on ince mid August. Under no circumstances would I ever consider using Verizon DSL, and I am considering switching my local carrier if this isn't cleared up soon.