Sony Vaio PCG F809K laptop - upset with Low Quality - experienced Appalling Service

Complaints.com received the following consumer message on October 9, 2002:

From:

RE: Sony Vaio PCG F809K laptop - upset with Low Quality - experienced Appalling Service

Hi,

just spotted your site on the net, and I'd like to add my voice to the complaints you've already had about Sony Vaios and the appalling service from them. Below is a letter of complaint which details my case. I've now faxed it to Sony's Customer Relations Organization 4 times, and received no reply or any acknowledgement whatsoever.

The Vaio-Link helpline won't give a phone number, email addresss or even postal address of the customer relations department - frankly I think their fax machine just spews its output into a bin. As a result of my experiences with Sony, I'll never buy one of their products again, and would urge everyone else to do the same.

******************************************************** Mr Mike Swain

6 Crampton Terrace

Sawston Cambridgeshire CB2 4JD

United Kingdom

E-mail: Email User

Tel.: 01223 560698

Dear Sir or Madam, I have recently had several very disappointing experiences with Sony's repair and support services. Having purchased a Vaio PCG F809K about 18 months ago, it completely failed in August. I immediately contacted VaioLink to arrange a repair. As I need the machine urgently for my software business, they suggested that the quickest way I could get it repaired would be for me to deliver it personally to the Sony Service Centre at West Drayton (and subsequently charged me