Internet Service, Verizon DSL hassle ordering new service

Complaints.com received the following e-message on October 30, 2001:

From:

RE: Verizon DSL

Re: Verizon DSL Service To Whom It May Concern: Around the beginning of October 2001 I received an offer for DSL internet service. Sounded like a good deal so I called the number, immediately got an operator who took the order which included my e-mail address to alert me of important information needed for activation. That was the end of the good service they profess. A week later I got the first call. At the time, we had 2 Verizon phone numbers, but I still got a call saying we had none. Next day they found the account ({1}on a different computer), processed the order and I got the welcome kit the next week. Over the 3 weeks from the time I placed the order until last week I received 3 more calls wanting me to start a DSL account (more computer errors according to them). Activation Day October 29, 2001 I tried to install the software and got the message to call because there was no service. I called around 7:10am, waited 28 min. on hold and was told there was nothing they could do because there {2} computers were down and call back in 2-3 hours. Again I provided my e-mail address, upon there request for it, so they could alert me of problems/information 11:20am, 26 more min. on hold I get a woman who tells me to just be patient, that I must give them until 6pm that day to actually start service. Again I provided my e-mail address, upon there request for it, so they could alert me of problems/information. I wait until 6:10pm still no service so I called again. After 18 min. on hold I get a computer message saying that the call could not be processed further and to hang up. I call back around 6:30pm and wait another 30 min. to be finally told that they order was never {3} fully processed and I would have to call customer service at another number. Again I provided my e-mail address, upon there request for it, so they could alert me of problems/information. Catch is, they are only open 8-5 daily. October 30, 2001 8:55am I called the other number, waited 26 min. for an operator and was told this was the wrong department but he could transfer me to the correct one. 46 min. more and I get a woman who does not even offer to correct the problems, smooth things out or even an apology, she just made another excuse about computers and not having an account on this number. She processed the cancellation, stating that it would take 4-5 days to remove the non-existent service and 4-6 weeks for the return labels/information because "you know all the trouble the post office has had with the terrorists" Again I provided my e-mail address, upon there request for it, so they could alert me of problems/information.. And lastly wanting me to ask if there service was satisfactory? This woman would have made a great stand-up comedian. Final Tally Minutes on phone 2 hours 54 minutes plus Computer Errors minimum of 3 Requests for an e-mail address that never made it onto the computer 4 and who knows if they have it yet Actually getting the service Zero James Earl Jones should hide his face in shame for endorsing this terrible service. We now have MCI and on my first bill I have a question, called and only waited 2 minutes before a guy answered it simply. No waiting, no computer errors, no hassle.