K-Mart - Bluelight.com PC purchase poor tech support

Posted on Thursday, October 18th, 2001 at 12:00am CDT by a433b728

Company: K-Mart

Category: Stores, Shopping

IM WRITING IN REGARD TO THE RESPONSE I RECEIVED FROM TECH SUPPORT AT K-MART.IT INVOLVES A BLUELIGHT.COM PC I PURCHASED FOR MY SON LAST X-MAS.I WAS VERY DISSATISFIED WITH THE POOR PERFORMANCE THE COMPUTER GAVE US FROM THE START.BUT HAD DECIDED TO STICK WITH IT BEING THAT YOU GET WHAT YOU PAY FOR .AFTER AWHILE THE COMPUTER HAD GOTTEN A LOT WORSE ,UNTIL FINALLY IT WASN'T OPERABLE AT ALL.

SO I TOOK THE RECOVER CD AND DECIDED TO RESTORE IT BACK TO FACTORY CONDITION,UPON DOING THIS IT KEPT STOPPING AT 12% AND WOULDN'T PROCEED TO FINISH ,I TRIED SEVERAL TIMES AND COULD NOT FINISH THE PROCEDURE.SO I TOOK THE DISC OUT AND LOOKED AT IT AND FOUND THERE WAS A HUGE SCRATCH ALONG THE SIDE OF THE DISC,NOW THIS WAS THE FIRST TIME THE DISC HAD BEEN TAKEN OUT OF ITS PACKAGE SINCE THE PC WAS PURCHASED .SO NOW MY SON HAS A COMPUTER THAT HE CANNOT USE ,WHEN I PURCHASED THE COMPUTER IT CAME WITH A PRINTER ,THEY WERE OUT OF STOCK AND TOLD ME TO COME BACK AFTER X-MAS BRING MY RECEIPT AND THEY WOULD GIVE ME THE PRINTER

WELL THAT'S WHAT I DID AND IF ANYONE HAS EVER BEEN TO K-MART OR WAL-MART AFTER X-MAS I DON'T HAVE TO TELL YOU HOW HECTIC IT IS ,BUT THE LADY WAS VERY NICE AND TOLD ME TO GO AND GET WHAT I NEEDED ,SO I DID ,AND TO KEEP FROM WAITING IN LINE AGAIN THE LADY TOLD ME TO GO AHEAD I DIDN'T NEED TO DO ANYTHING ELSE ,NOT THINKING ABOUT THE RECEIPT I HAD LEFT BEHIND I WENT HOME ,A COUPLE OF DAYS I THOUGHT ABOUT THE RECEIPT AND WENT BACK TO THE STORE TO SEE WHAT I COULD DO ,THE LADY SAID SHE DID NOT KNOW WHAT HAPPENED TO THE RECEIPT ,I WASN'T SURPRISED

BUT SHE ASSURED ME THAT IF ANYTHING SHOULD GO WRONG THAT K-MART WOULD STAND BEHIND THEIR PRODUCT ,ESPECIALLY BEING A BLUELIGHT.COM NO ONE ELSE SOLD THEM .WELL NOW I UNDERSTAND THEY NO LONGER SELL THESE COMPUTERS AND I CAN SEE WHY THEIR JUNK .SO I E-MAILED THE TECH SUPPORT TEAM AND EXPLAINED MY PROBLEM ,THEY RESPONDED AND SAID UNLESS I HAD THE ORIGINAL RECEIPT THEY COULD NOT HELP ME ,WHAT KIND OF HELP IS THAT ,WHAT HAPPENED TO CUSTOMER SERVICE ,DOES IT NOT EXIST ANYMORE ,IT DOES WHERE I WORK .I ALSO WORK IN RETAIL AND I FACE THESE PROBLEMS EVERY DAY ,SURE ANYONE SHOULD HAVE THEIR RECEIPT ,,,BUT ,THERE ARE TIMES THINGS HAPPEN BEYOND YOUR CONTROL ,AND WE SHOULDN'T HAVE TO SUFFER FOR THAT .

WE HAVE CUSTOMERS EVERY DAY THAT DO NOT HAVE THEIR RECEIPTS ,NO WE DON'T GIVE THEM CASH BACK .BUT THEY GET STORE CREDIT OR AN EXCHANGE OF SOME SORT AND WHEN YOU NO LONGER SELL THE PRODUCT A SUBSTITUTION IS ALWAYS AN OPTION .CUSTOMER SERVICE IS #1,YOU CAN ALWAYS DEFECT A PRODUCT OUT AND BE REIMBURSED BUT A CUSTOMER LOST IS IRREPLACEABLE.K-MART WILL BE HEARING MORE FROM ME ,FOR I WILL NOT STOP UNTIL I RECEIVE THE CUSTOMER SATISFACTION I DESERVE ...........EXTREMELY DISAPPOINTED


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