GE side-by-side refrigerator - 3 years old - model GSS22JFMA WW - ice maker shredded plastic - fan failing - GE will pay for cost of parts but not labor cost - want replacement refrigerator

From:

RE: GE side-by-side refrigerator - 3 years old - model GSS22JFMA WW - ice maker shredded plastic - fan failing - GE will pay for cost of parts but not labor cost - want replacement refrigerator

CUSTOMER INFORMATION: Mr. PAUL LYNN BOURQUIN

AMARILLO, TX United States 79110

Email User

COMPANY OR ORGANIZATION INFORMATION: General Electric Appliances

Appliance Park

Louisville, KY United States 32937

(800)386-1215

geappliances.com COMPLAINT INFORMATION: Complaint #: 1294406

Complaint Type: General Complaint (not a car maker)

Date Received: 11/20/2003

Primary Complaint Classification: Product Quality

Secondary Complaint Classification: Repair Issues

Complaint:

I HAVE A GE SIDE-BY-SIDE REFRIDGERATOR THAT HAS BEEN A LEMON SINCE IT WAS PURCHASED. THE ICE MAKER WAS REPLACED 3 TIMES AND HAD NUMEROUS REPAIRS BY A GE QUALIFIED REPAIR PERSON.

AT ONE POINT, THE ICE MAKER SHREDDED PLASTIC AND MY DAUGHTER NEARLY INGESTED SMALL PIECES OF PLASTIC FROM HER ICE. THE REPAIR PERSON WHO HAS PERFORMED ALL OF THE WORK IS DOUG RUTLEDGE WITH HUSKER APPLIANCE, 4515 S GEROGIA, AMARILLO TX 79109 (806)342-5858.

HE TOLD ME THAT HIS RECORDS REFLECT THAT HE HAS WORKED ON THE UNIT AT LEAST 5 TIMES IN THE FIRST YEAR AND AT LEAST THAT MANY TIMES SINCE THEN. THE FAN MOTOR IS NOW GOING OUT AND THE UNIT IS AROUND 3 YEARS OLD. GE WOULD AGREE TO PROVIDE THE PARTS, BUT NOT THE LABER WHICH WILL RUN APPROXIMATLY $150.

THE APPLIANCE REPAIR MAN STATES THAT IT IS A PRETTY SIGNIFICANT JOB AND THERE ARE THREE COMPONENTS THAT NEED REPLACING. I HAVE ASKED G.E. TO REPLACE THE UNIT OR AT A MINIMUM PAY FOR THE LABOR AND PARTS GIVEN THE UNITS HISTORY OF PROBLEMS.

THEY TELL ME THAT THEY HAVE NO RECORD OF MY COMPLAINTS FROM THE TIME WHEN THE UNIT WAS NEW. HOWEVER, THE APPLIANCE REPAIR MAN HAS ORDERED NUMEROUS PARTS AND BILLED THEM FOR LABOR ASSOCIATED WITH THE UNITS WARRANTY WHEN IT WAS COVERED.

I DON'T FEEL THAT I SHOULD BE RESPONSIBLE FOR PAYING TO REPAIR A LEMON THAT THEY HAVE MANUFACTURED. I WOULD LIKE A REPLACEMENT FOR THIS UNIT AS I DON'T WANT THE EXPENSE AND BURDEN OF REPAIRING A DEFECTIVE UNIT. PLEASE ASSIST ME WITH ANY REMEDY.

Desired Settlement: Replacement

Settlement Explanation:

REPLACEMENT OF THE UNIT.

Customer Service Rep: Mrs. JACKSON

Product or Service: GE SIDE-BY-SIDE REFRIDGERATOR

Model Number: GSS22JFMA WW

Account Number: CASE# 406ssss

Comment On This

the fan blade failed over a week period, first I knew of it I saw a piece of plastic in the sink not knowing what it was I threw it away, then my wife found a piece in her glass still not knowing, we didn't find out until the ice quit coming out then we looked at the unit and discovered the problem the fan was broken in several places.