National Warranty Corporation - warranty repair claim on 1999 VW Beetle rejected unfairly

Posted on Thursday, November 20th, 2003 at 12:00am CST by f6c3a726

Company: National Warranty Corporation - warranty repair claim on 1999 VW Beetle rejected unfairly

Category: Other

From:

RE: National Warranty Corporation - warranty repair claim on 1999 VW Beetle rejected unfairly

Three letters in text form sent to NWC (541.746.2110) Claims Dept.

National Warranty Corp.

Re: contract # 7146837 To Whom It May Concern: My 99 New Beetle was serviced by Camelback VW for a check engine light on 7.13.03. After the dealership fixed the light issue, my transmission started working a lot differently. I spoke to the service writer who

told me the brain need to reset itself to my driving habits and that within a tank full of gas, it would correct itself.

Three weeks later the trans went out as I was driving (stuck in 3rd gear). Once back at the dealership, I told them I had a warranty and that they needed to call and get someone to file a claim (wrong words, but they knew it meant to call and get authorization). Matt Unrein said it was my responsibility to call despite me leaving the warranty paper in the car on the seat. So, without having the actual contract in my possession, I looked at my buyer’s agreement and saw that National was my company. A quick Google search and I was at a site, not yours, I found out a little too late.

After calling the other National Insurance, someone on the other end told me I could make a claim but they were in bankruptcy and my claim may go unfulfilled. I even called Carr Chevy, the dealership that sold

me the car, and their F&I guy told me, “We don’t have those records here and it’s going to take me about 2 months to find it in our older files. Sorry, but we can’t help you right now. Did you call National?”

Either way, I needed my car back and paid the $1573.41. The trans, while having a ton of work done to it, is still screwed up and I have contacted the Service Manager and his shop foreman, both basically telling me that’s how VW transmissions work. I am contacting VW North America to get this fixed to my liking (it holds the shift point up to 3,000 rpm in every gear). The reference number with VW NA is 30443sss and sss In the meantime, I decided to call your company once more to find out about filing a claim since Camelback VW failed to do anything but telling me to go do it myself. Once my assistant called and told me you

were still very much in business, but I didn’t follow the procedure, I was at a loss. She told me I needed to write this letter and pass it on to your claims department. I’ve enclosed all the receipts from Camelback VW for your records. Thanks.

Scott Nosenko

Phoenix, AZ 85012

Paul Dean

Claims Manager

National Warranty Corp.

Re: contract # 7146sss Dear Mr. Dean: Your letter rejecting my claim is not an acceptable resolution. You stated it was my responsibility to obtain authorization prior to any work being done. This was out of my control when, as stated in my first letter, “I told them I had a warranty and that they needed to call and get someone to file a claim. Matt Unrein said it was my responsibility to call despite me leaving the warranty paper in the car on the seat.” Not being in the car business, I was stumped that my dealership would not do this and they had my car, leaving me at home without wheels. I needed my car fixed and was in a pinch. Any reasonable person would pay the bill to get their car back and then file a claim. Your policy handcuffs the consumer and I simply cannot accept your letter as final. Let me remind you I was railroaded by Carr Chevy as well when I went to find out information on how to file a claim. “The dealership that sold me the car and their F&I guy told me, ‘We don’t have those records here and it’s going to take me about 2 months to find it in our older files. Sorry, but we can’t help you right now.’” The extent of my repairs were not over-the-top. It was a simple transmission repair and after almost four years of ownership, not one claim on my $1700 warranty, you’re going to reject my claim? 100% unacceptable. I urge you to validate this claim promptly as I have already paid this repair (in addition to the warranty cost when I purchased the car) out of pocket. While I’m not a litigious person, I would be forced to file claims with the two state and local BBBs as well Oregon and Arizona Attorney’s General. This is not a threat of any kind, it‘s simply me stating that I will not stand for a company taking advantage of a little guy with a VALID warranty who was, unfortunately, misguided by the dealership. I ask that you contact the dealership to see what was done and you’ll find it was a basic transmission repair. They have very detailed records so there’s no reason to deny they don’t have relevant information. I look forward to full compensation in this matter expeditiously. Regards, Scott Nosenko

Phoenix, AZ 85012

Paul Dean

Claims Manager

National Warranty Corp.

Re: contract # 7146sss Dear Mr. Dean: You’ve left me no other option but to pursue other avenues to have you validate this claim and take responsibility for a legitimate claim. Regards, Scott Nosenko

Phoenix, AZ 85012


1 Comment

2a435dea, 2009-07-31, 02:13PM CDT

I have just purchased a used GMC truck and a NWC at a Ford dealership in Alaska. I had a choice of purchasing a Ford Extended Service Plan (ESP) or a NWC ESP. I was told by the F&I person at the dealership that the NWC plan would allow me to easily go to any certified repair shop whereas the Ford ESP would require me to go to a Ford service shop first. If they encountered proprietary electronics issues (my words) that required a GM service center to diagnose, they would outsource the truck to a GM shop. I purchased the NWC ESP and was given a couple of days to "read over" the policy and reconsider if I wished. I went to the NWC website and see that they promise the dealerships "increased productivity" and "reduced risks." After reading the complicated legalese in the NWC contract I was issued, I see that a lot of responsibility is placed on the customer to cross every "t" and dot every "i." I am going back and asking the F& I person to cancel the NWC ESP and issue me a Ford ESP that will be more responsive to my needs. Buyer beware!

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