Mid City Nissan-Subaru, Chicago, IL - car scratches

Business Reply - May 18, 2004 -

From: //

To whom it may concern: I am sending a rebutal to consumer message #22 for November 15, 2003. On November 13th. 2003 Mr Lopez brought his car in for an oil change. Before any vehicle is admitted into service, a complete inspection of the vehicle is performed. Every dent, scratch or mark is noted on a standardized check-in sheet. These sheets are handed to the customers who take it to the service writers to be checked in. Mr Lopezs' claim of new damage was actually noted as prior damage on his check-in sheet. A fact he was informed of in a phone conversation we had after receipt of this letter. We are not trying to deny accidents don't happen. We have proof of previos incidents where we were responsibile and took care of the matter at our own cost. Also providing alternate tranportation for the customers convenience. Your promt attention to this is appreciated. Tony Bonifazi

Service Manager

Mid City Nissan/Subaru

From: Larry Lopez //

RE: Mid City Nissan-Subaru, Chicago, IL - noticed car scratches following visit to Mid City for oil change

this is the actual complaint I sent to midcity Nissan

Customer Relations Department

Mid City Nissan-Subaru

4444 West Irving Park Avenue

Chicago, Illinois 60641 November 14, 2003 To whom it may concern: I had my oil changed and my break lamp changed last November 13, 2003 on your site. Everything went well at first, got everything fixed and done, but when I reached home, I noticed dent and scratches on the fender (passenger side) of my car. I am positive that the damage is new because I always check my car before I take it for service. I called Jeff from service and told him what I found in my car.

I ask him what to do and told me “I don’t know what to tell you.” And he made a comment that “I saw your car has a lot of scratches.”

He told me to stop by the next day but I cannot afford to take a day off. I know nobody’s going to admit it in the first place, but if things like these happen to us customers, do we just turn our back and walk away because we know nothings going to happen?

I know you guys take care of our cars when we put them on service but accident happens like this and the customer has no protection at all. What should we do (customers) if this thing happens again? Sincerely, Jose Larry A. Lopez

Chicago, Illinois 60618