www.amantel.com - pre-paid phone cards - lost pin number and wasn't able to get it from company - unable to change profile e-mail address on Web page - upset with customer service

Complaints.com received the following consumer message on November 8, 2002:

From: RE: www.amantel.com - pre-paid phone cards - lost pin number and wasn't able to get it from company - unable to change profile e-mail address on Web page - upset with customer service

Complaint #1

I misplaced pin# and have tried to get it from them by sending an e-mail to K-communications who sent it through e-mail. No response. So I lost $5.00

Complaint#2

I wanted to change e-mail address to purchase more cards but there is no way on their web page to change it. I guess I will have to move on to someone.

Very poor customer service or should I say NO Customer Service at all