Silkies - HCI Direct - received free paid, followed by 3 pair of unwanted pantyhouse and invoice for $ 13.98 - returning items - won't pay bill

Complaints.com received the following business reply on November 11, 2002:

From:

RE: RE: HCI Direct

Good afternoon, Frank.

I am sorry that you received merchandise that you indicate was not ordered. The shipment was sent upon our receipt of a request for our introductory offer in your name. I have cancelled the account and removed your name/address from our mailing list. You may disregard the billing. Thank you for your understanding. We sincerely regret any inconvenience and hope you will consider the matter resolved.

Have a great week!

Joy, Customer Service

Complaints.com received the following consumer message on November 5, 2002:

From: Frank DeMartino [Email User] RE: Silkies - HCI Direct - received free paid, followed by 3 pair of unwanted pantyhouse and invoice for $ 13.98 - returning items - won't pay bill

I also received "free silkies", followed by an order for 3 pair, with a bill for $13.98. I am returning the unwanted merchandise and will not pay the bill.

This is a very underhanded company, and I will not be intimidated by their tactics.

Lois DeMartino

HCI account # 100832267-9