Everdry Waterproofing - www.everdry.com - price to waterproof basement was quoted at $ 15,000 - upset about continued phone calls which stopped after sending certified letter to BBB

Complaints.com received the following consumer message on November 5, 2002:

From: RE: Everdry Waterproofing - www.everdry.com - price to waterproof basement was quoted at $ 15,000 - upset about continued phone calls which stopped after sending certified letter to BBB

After noticing water puddles along my basement wall after heavy rains, I decided to call several basement waterproofers for their opinions. One was Everdry Waterproofing. I do not know if every Everdry branch is as predatory as the one I encountered, but I believe they all follow the same procedures. First, they give an hour-long sales pitch about how bad your foundation is, the dangers of mold, etc. (They did not even address the issue of my specific problem: where the water was coming in, and what the cause could be.) The price tag for their Everdry "solution" was a whopping $15,000. My wife and I of course said, "No thank you." A couple of days later the calls began. During the day, presumable when the husband is at work, they call and say they just had a cancellation in their schedule, and they can do the job for 10% off. At first, my wife would politely say no, but the calls kept coming, and the sales people were very aggressive. They called and spoke to me or my wife SEVEN times and gave us the same sales pitch. In addition, there were several hang-ups on our answering machine, with the caller ID reading EVERDRY. After the first several calls, I had repeatedly told them not to call again.

They ignored this request. I called their office and said I was going to report them to the BBB. The receptionist said, "Go ahead" like she had heard that several times before. I finally sent a certified letter saying that if I received one more call I was going to take them to small claims court in violation of the Telecommunications Act, which fines up to $1500 per call. That got the calls to stop. As for my basement problem, another vendor recommended putting some fill dirt next to the house to grade the lawn away from the foundation, a coat of dry-lock paint on the walls, and putting a dehumidifier in that

area of the basement. The total cost was about $200, and we haven't had any water since.

Comment On This

After reading this, along with several other complaints, I called to cancel my appointment with Everdry in Atlanta. I was transfered to a second person who asked me why I was canceling, and I told her that it is no longer leaking. (It's not currently, although we've been battling with dampness and leaking for several years.) She asked me what we did, and I told her several things we have done in the past. She told me she wanted to tell me some negatives about the products that we used, and I replied that I was fully aware of the benefits and drawbacks of the product, and I was simply calling to cancel my appointment. She persisted, at which point I told her that my husband had taken care of our needs, and we no longer required their services. She said, "It sounds like he took care of it," in a nasty way and then she hung up on me! It was very unprofessional.

Comment On This

they do not all have the same procedures.........as the locations are all over the place and not all realted. Before ruining the name of good locations you should verify the facts. And no I am not an owner or employee. I know people who have worked in our local office and been a customer.

Comment On This

These annoying, aggressive phone calls have not let up since 2002 when you wrote this complaint. I have repeatedly told them to STOP calling us. They continue to call with a new phone number. I told them I am reporting them and disconnected my phone for the rest of the day. I am also sending certified letter to take them to small claims court as I have been on the "do not call" cell phone list since October. Do not do business with these people.

Comment On This

We had a very similar situation. Original job was quoted at $15K. We settled on $11.5K for installation of a sump pump, rip of of concrete, dig out of pipes, etc. We also installed an EZ Breathe to help with the "poor air quality." Our basement is now damper, smellier, moldier than ever and we are now running 2 dehumidifiers. When we run our washing machine, the basement smells like sewer gas! The "Never Dry" maintenance crews have been back to our home 4-5 times now (after several rescheduling attempts causing us major inconveniences!). Lesson learned- get a second opinion before you fall prey to high-pressure scare sales tactics.

Comment On This

Aggressive sales tactics, used to scare the customer. They will give you a price. When you say no the price will go down due to a â??stand-byâ?? schedule. Our first quote was $10,000.00, the stand-by quote was $8,000.00. We bought. So far the company has been back 14 times to patch the floor and dig up broken pipes. Their insurance company paid $3,000.00 to repair the damages. A total of 4 pipes leaving the house have been broken. The sump pump filled with waste and was pumped to the street. A year ago the entire project was redone due to improper drainage pipes used on the outside of the house. When the â??Durasheildâ?? was cut down I needed to scrape and bleach mold from the walls. We now have more mold growing and a damp, smelly basement. D. Schaffer Springdale, PA