Great Highway Inn, San Francisco, CA - no elevator - no air conditioning - incoming call put on hold for about 10 minutes - poor stay experience

Posted on Wednesday, November 27th, 2002 at 12:00am CST by cf1b9789

Company: Great Highway Inn, San Francisco, CA - no elevator - no air conditioning - incoming call put on hold for about 10 minutes - poor stay experience

Category: Other

Complaints.com received the following consumer message on November 25, 2002:

From:

RE: Great Highway Inn, San Francisco, CA - no elevator - no air conditioning - incoming call put on hold for about 10 minutes - poor stay experience

There’s nothing great about the "’Great’ Highway Inn" in San Francisco, in my opinion.

Reasons why: 1. I had a room on the second floor. Great view, as it is by the ocean, however the hotel DOESN’T HAVE AN ELEVATOR. Gee, that makes a lot of sense since it has three floors. If you’re staying on the third floor, hopefully you’re traveling light, as there is no one to help you with your bags. 2. While San Francisco usually has a rather temperate climate, I was there in October, which is the hottest month for SF. Also, the time I was there, it was unusually warm with the temperature reaching the early 90s. That still isn’t too bad, but if you throw in 80% humidity, you can pretty much cut the air with a knife. Why am I mentioning this? Because the Great Highway Inn DOESN’T HAVE AIR CONDITIONING. I guess it was built in the middle ages. 3. To put it nicely, the management is not the friendliest (or the most competent). My mother tried calling me and she was put on hold for 10-15 minutes, then hung up on. Then, when she called back, they supposedly rang my room. I was definitely by the phone the time she called, and it never rang (they rang the wrong room). 4. It’s not in the best part of town. There isn’t really a lobby. To check in, you have to go to a window and have the man (who speaks really poor English) unlock the door to let you into this closet-sized lobby. Needless to say, you don’t get the most welcome and secure feeling when you check in. 5. It’s expensive for what you get. It’s over $100 a night and this is definitely overpriced for what you get for your hard-earned money.


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