Gateway - purchased Gateway Windows, MN edition PC - replaced motherboard, had defective disk, DVD player did not work - also poor experience with tech support

Complaints.com received the following consumer message on November 25, 2002:

From:

RE: Gateway - purchased Gateway Windows, MN edition PC - replaced motherboard, had defective disk, DVD player did not work - also poor experience with tech support

GATEWAY

Jan 2001 I purchase this Gateway Windows, MN edition computer that was my first mistake and complaint. When I got the computer I sign up for AOL the compute had over 13,000 cookies a new computer shouldn't

have that many cookies Gateway said they check the Internet out before they send it. With in couple months the Mother board had to be replace, it came with a defective disk 2 and the DVD Player did not work does that sound like a new computer to you.

I was going to return the computer but had to paid the shipping to return it I should have to paid the shipping when this computer had all these things wrong. Gateway warranty which you should read before you buy the computer said that they replace the parts but cannot get another computer which I ask for.

The computer has been reformatted 4 times since I have it. Every time you call tech support they usually want you to start over with everything because they don't know what's wrong.

For keeping the LEMON computer Gateway gave me an 3 year warranty at no charge I said will that nice. Well, every time I call in to Gateway or used their Gateway copilot they said I don't have a warranty this happens every time I call in. I call customer service they said I do have a warranty and phone support, I tell them that Tech support and Gateway Copilot on line can't find it. And that's where I need the support. Saturday I used the online support again they couldn't find the warranty. I call CS they gave me a ref number to used 1-408838701 to give to tech support.

I used the online support and again the tech could not find the warranty with that ref number and he ended the chat Peter Badge number 1141.

When I go to www.gateway.com and put my serial number and the warranty said it expire to. I have call Customer Service today ask them to fix it so it shows on the website and for Copilot to see it, She said she would give it to the dept. above her to fix and that someone would call me, couldn't tell me when. In the past they said they would fix the warranty and that someone would call but they never did. I wish I had never purchase a Gateway computer never again.

Verna Reynaga Ahrens

www.gateway.com 1-800-846-2000

I do not have email address for Gateway only contacted by phone or online for support. I call and they said have no email address. You have other complaints for Gateway so send my email to the same address. This is my first complaint I have sent, Please edit or shorten it if can.