Savon furniture store, Port Charlotte, FL - trouble with 5 piece dining set order

July 5, 2005 - Business Reply - From: Email User

I would like to provide a response for the Subject Company: Savon Furniture

URL: http://www.complaints.com/november2002/complaintoftheday.november20.30.htm I would like the opportunity to state our position regarding the posting titled “# 30 for November 20, 2002.” Based on my research the consumer purchased a 5-piece dinette set on September 24, 2002 in the amount of $922.18. The dinette set was delivered to the residence on October 3, 2002. Our records indicate that the consumer contacted our Port Charlotte store location on October 3, 2002 to advise us that 2 of the 4 chairs wobbled. A service technician was dispatched to the residence on October 7, 2002. Based on the report of our qualified technician he reported that 3 of the 4 chairs had crooked metal frames and could not be repaired. In addition, he reported that the dinette table had a hole in it from where a screw holding the leaf tracks in place had protruded through the finish. It was determined that the items would need to be exchanged since they were deemed non repairable. On October 10, 2002 a representative from our Port Charlotte location had contacted the consumer and scheduled a delivery of October 17, 2002 to exchange these non-repairable items. Our records indicate that on October 17, 2002 a call was placed into out Port Charlotte location to inform us that the exchanged chairs were not satisfactory. The store personnel offered the consumer the option to reselect something else that would meet their needs. However, they decided to schedule another exchange to be delivered on October 24, 2002. Unfortunately, the consumer found these items to be unsatisfactory as well. On November 1, 2002 the consumer contacted our Port Charlotte location to request that the 5-piece dinette set be picked up for a full refund. A pick up date was scheduled for November 7, 2002. Our refund policy advises consumers that the refund process may take up to 10 banking days. In this case the customer was refunded in full as of November 20, 2002, which was within the 10 banking days. I would like to thank you for allowing me the opportunity to research this matter and to state our position. Kindest Regards,

Shannon L. McCarty

Corporate Customer Service Manager

Complaints.com received the following consumer message on November 19, 2002:

From: dot Email User

RE: Savon furniture store, Port Charlotte, FL - trouble with 5 piece dining set order

ON SEPT. 24, 2002, WE PURCHASED AND CHARGED TO OUR DISCOVER CARD FURNITURE TOTALLING $922.18. THE FURNITURE WAS DELIVERED ON OCT.3RD. OCT,.4, I CALLED THE STORE IN PORT CHARLOTTE TO TELL THEM 3 OF THE 4 CHAIRS WERE UNEVEN, LEANING TO THE SIDE. oCT 7, YOUR REPAIRMAN ARRIVED AND TOLD US THE CHAIRS COULD NOT BE REPAIRED, WE WOULD HAVE TO GO INTO THE STORE AND ORDER OTHERS.

THE SLIDE FOR THE LEAF ON THE TABLE WAS NOT ATTACHED PROPERLY AND WHEN THE REPAIRMAN FIXED IT, HE PUT A HOLE THRU THE TOP OF THE TABLE. MELISSA IN THE FINIANCE OFFICE OF THE STORE WAS VERY HELPFUL AND TOLD US A COMPLETE NEW SET WOULD BE DELIVERED. A NEW SET WAS DELIVERED ON THE 17TH OF OCT. THE CHAIRS WERE STILL NOT RIGHT. WE WERE TOLD BY MELISSA THAT YOU PROBABLE GOT A WHOLD BAD BATH OF CHAIRS. WE WERE GIVEN A RESELECTION.

THERE WAS ONLY ONE OTHER CHAIR TO MATCH THE TABLE IN THE STORE IN THAT PRICE RANGE. wE COULD HAVE AN UPGRADE FOR $360.00 WE TOLD THEM WE COULD NOT AFFORD ANY MORE MONEY. THE NEXT TIME WE WENT INTO THE STORE, ASKED TO TALK TO THE MANAGER.

WERE TOLD AT THAT TIME AN UPGRADE WOULD BE $260.OO. AGAIN WE SAID NO.

ED FRENZE WAS THE SALESMAN AND HE CALLED US AND SAID FOR$200 . WE COULD HAVE AN UPGRADE. i DIDN'T KNOW WE WERE INVOLVED WITH AN AUCTION.

WENT BACK TO THE STORE AND ASKED TO SPEAK TO THE MANAGER. SHE WOULD NOT SPEAK TO US AND WHEN I TRIED TO TELL HER OUR SIDE OF THE STORY, SHE WAS EXTREMELY RUDE. MELISSA AND ED TRIED TO HELP US ALL THEY COULD, BUT SHE WOULD NOT EVEN LISTEN. SO--WE SENT THE COMLETE SET BACK . iT WAS PICKED UP ON THE 7TH OF NOV.

IT HAS NOT BEEN CREDITED TO OUR ACCOUNT AS OF TODAY. YOU HAVE HAD OUR MONEY SINCE SEPT. 24 AND WE STILL HAVE NO SET. WE WENT ELSEWHERE AND PURCHASED ANOTHER SET, BUT WE MUST HAVE THAT MONEY TO PAY FOR IT.

I'VE MADE PHONECALLS TO THE STORE AND WERE TOLD THEY WOULD CALL US BACK. DAYS GO BY, NO CALL. I CALKLED AND ASKED FOR THE HOME OFFICE NUMBER AND WAS PUT ON HOLD . AFTER 15 MIN. I DISCONNECTED AS EACH TIME IT IS A TOLL CALL. I DON'T KNOW WHY AT OUR AGE WE HAVE TO GO THROUGH A HASSLE LIKE THIS. WE ARE ONLY ASKING FOR OUR OWN MONEY BACK.

SAVON WILL NEVER GET A RECOMMENDATION FOR US. MANY PEOPLE IN OUR PARK KNOW OUR STORY AND WILL NOT CONSIDER SAVON FOR FUTURE BUYING. NO WONDER BUSINESSES GO BANKRUPT--THEY TREAT THE CUSTOMER LIKE DIRT. DOROTHY AND CARL

CUST CODE # ECKLD68376