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Art Van Furniture, Waterford, MI - 3 month old New King Coil Bed - box springs breaking - poor quality experience
Posted on Sunday, November 3rd, 2002 at 12:00am CST by fa6ab20d
Category: Other
Complaints.com received the following consumer message on November 1, 2002:
From: RE: Art Van Furniture, Waterford, MI - 3 month old New King Coil Bed - box springs breaking - poor quality experience
I bought a new King Koil bed from Art Van Furniture in Waterford, Michigan 3 months ago. The mattress/box spring have a 15 year warranty. After 3 months, (the bed is for my 16 year old son), the box springs start to break on the bottom left side of the box springs, (3 or 4 are collapsed now, and the corner of the bed is sagging down). The Techinician comes from Art Van to look at it (to see if it falls under warranty), and says to my husband and myself the box spring is definitely defective, pointing out my son is way too tall to be able to jump on it and would hit head on ceiling (he is also 16, not 5).
The Technician goes back to Art Van and talks to manager who (without even seeing the bed) says that is impossible and makes Tech file a report that blames it on my son (my son says he did nothing, and honestly, unless he took a sledge hammer to it, what could he have done)? Now, we have a tech coming on 16th for second opinion, we are not hopeful. The bed my son had before this I had purchased in 1994, (and the box spring had not collapsed, but it was starting to fall apart after all those years, but he had it a looong time). I never expected its replacement to last only 3 months. When I told Art Van I would file complaints with Attorney General, BBB, etc., they said I could come in and get forms (does this happen to them a LOT or what)? Art Van pushes the King Koil beds, I went in to buy a Sealy Postropedic on sale, and they talked me into this "better" bed, what a load of bunk! Buyer Beware
1 Comment
20275ccb, 2008-05-16, 01:51PM CDT
I bought a King Koil Serenity king size in 2005. It began to sag so bad, my back ached. They expect me to drive it to Norfolk, VA (222) miles from my home and have it repaired.
They do not honor warranties. They never tell the consumer that the 10-year warranty means you have to drive the mattress to the nearest repair center which may be hindreds of miles away.
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