Ascentive.com - Ascentive.com - cancelled 30 day free trial on day 30 - still charged for ActiveSpeed software

Posted on Wednesday, November 13th, 2002 at 12:00am CST by 7ddfa3b6

Company: Ascentive.com

Category: Other

Their website offers a free 30 day trial, but I cancelled on day 30 and was told that was too late. They charged my credit card for the software. They claim it will boost your Internet download and page loading times, but it doesn't do anything but increase cache storage.

They have saturated the Internet with ads claiming this will boost your speed by over 300%, and that if you are not 100% satisfied, you'll get a refund. No one ever inquired regarding my lack of satisfaction with their product. Indeed every email I received was arrogant and very unprofessional. Ultimately, because I did not read all the fine print located on a completely separate webpage (NOT the page with the download), I'm stuck paying for their useless software because they aren't concerned about customer satisfaction.

Carolyn Palmer

Cordova, TN


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