Juno - several problems with net Internet service - sent letter but no reply yet from Juno

# 6 for May 20, 2003

Complaints.com received the following on May 19, 2003:

From: Spafford Ackerly [Email User]

RE: Juno - several problems with net Internet service - sent letter but no reply yet from Juno

I find Juno's service completely unaccaptable and their advertising misleading. I sent the following to them and have heard nothing in reply.

Thanks, Spafford Ackerly

Dear Support, I just signed up for JUNO and I have immediate multiple problems and issues. I looked into the offerings as closely as I could before signing up, but … - I was lead to believe that multiple email accounts were available for ‘family’ – it is not true – everyone can access my email because they need my password to log on … - I can’t use my AOL (version 6.0) - I can’t send some of my mail to other accounts using Outlook Express (although some accounts do work). - I was lead to believe that with Platinum I would not see a bar on the page – how do I get rid of it? - With the top bar I loose the ability to close my Word software with the x in the upper right corner – it disappears – also with other programs. I signed up for 5 months of service, but have decided not even to use the service at all. I WOULD LIKE TO REMAIN IN GOOD FAITH WITH JUNO and could do so if you were able to refund part of my payment (e.g. four months). If this is not possible, please know that I will advise all friends, family, correspondence reports, NOT TO USE JUNO. This is not a threat. It is a query to see how you respond to customers and the importance of customer satisfaction to your service. Thanks, Spafford Ackerly Email User