Maaco, St. Albans, WV - poor quality paint job on 1989 GMC Sierra

# 16 for May 20, 2003

Complaints.com received the following on May 19, 2003:

From: Edgar Stowe [Email User]

RE: Maaco, St. Albans, WV - poor quality paint job on 1989 GMC Sierra

I decided that I wanted to have my 89 GMC Sierra pick up truck painted to make it look good. There was a few dents that I wasnt worried about. I found out that Maaco had the best price on paint jobs. The closest one to me was an hour away drive. I live in Ironton, Ohio and drove all the way to St. Albans, W.Va where I got the truck done.

They quoted me on the phone $299.00 just for the paint job. When I got there, they said its $330 for the paint job,then they told me that it will cost another $150 for them to strip the hood, top and tail gate..which I had a little rust spot on the top of the cab. The total bill was $530 with tax and all.. I came back to pick up the truck.. It was awful.. there was fish eyes every where.. The did not sand, strip or primered any where.. You can see where they painted over the rust and everything.. I was so disappointed.

I told the manager Butch that I know that they didnt strip it. He said they did. I told him that I am a mechanic, I know about stripping and all that.. I just didnt have the accessories to do the paint job myself. He just stood there.. and wouldnt do anything. So I asked who owned the business. He said Joe. I had to take the truck all the way home an hour away and come back a couple of days later so that Joe the owner could look at it. He said that his employees stripped it and that he had witnessed it.

I asked for paint stripper so I could prove it to him that it has not been sand, strip and primere. He agreed to give me the paint stripper. He didnt think I was really going to do it and he threatened me that if I did it that they would not fix the problem. We got into an argument and I told him that I know it hasnt been stripped. He finally admitted that they didnt strip it and I told him I wanted the fish eyes out of the paint and he said no that they would only fix the top of the cab and underneath the doors.

I told him no, that wouldnt do me any good. I wanted the truck redone. He refuse to do it and told me to leave his property. I am very upset and would never go to another Maaco again !!!! I am going to take legal action over this.

Comment On This

wow man i had something like hat happen to me too, with poorboys one stop custom shop in lethbridge alberta, they didnt do the paint how i wanted and also the bondo that they put over the shaved door handles cracked and as well as on the shaved tailgate handle cracked they refused to do anything about it, and unfortunatley i cant do anything about it b cuz they dont guarintee any of their work like assholes, its shitty man, i deffinatley sympathize, but if u can i deffinatley think legal action is promising