Sears Craftsman garage door opener - broke under warranty but got runaround when repair required

# 19 for May 2, 2003

Complaints.com received the following on May 1, 2003:

From: Email User

RE: Sears Craftsman garage door opener - broke under warranty but got runaround when repair required I purchased a garage door opener in 1999 from Sears. In approx. Nov 2001 it stopped working. I went to Sears Craftsman online to see if ther was anything I could do to fix it. I was told 3 different things to try and if none of them worked to take back to store. I tried and nothing worked so I took down the opener and went to Sears at Governors Square in Tallahassee, Fl.

They told me They dont mess with them and to take to Sears home store for repairs. I took to home store and was told they dont work on them unless they are installed. They wanted me to put the opener back up and they would come out to fix it. Oh yes, there will be a service call charge. Even though the opener was under warranty.

I finally gave up and went to Sears and bought a new one. I bought another Sears so I wouldnt have to replace all the tracks.

I bought one that was on sale that was the same as the one I took down. I asked if the remotes will work from the old one on the new one. I was assured that since the old one was from 1999 that the remotes will work so when I bought the new one I only got one remote opener. Well of course the remotes didnt work from the old one on the new one.

What a runaround. I emailed Sears Craftsman help line where all this started and told them after all this all I want is another remote controller. They refused. A week later the same unit was on sale for the same price I paid but with 2 remotes. I am not going through the 2 hours to take down the opener and return just so I can get 2 remote openers. This company lacks any kind of customer service. I used to buy everything I needed if it said Craftsman.