MSN - getting "kicked offline" for no apparant reason

# 3 for May 14, 2003

Complaints.com received the following on May 13, 2003:

From: nananichols [Email User]

RE: MSN - getting "kicked offline" for no apparant reason

MY COMPLAINT HAS TO DO WITH GETTING "KICKED OFF LINE" FOR NOW APPARENT REASON WHILE I AM DOING SOME "WORK". THIS IS VERY ANNOYING AND I WOULD LIKE TO CANCEL MY CONTRACT, WHICH RUNS TILL JANUARY, 2004.

I NEED TO KNOW WHO TO CONTACT AND WHAT MY "PAYOFF" WILL BE; I DO NOT FEEL I SHOULD HAVE TO PAY ANYTHING FOR THE MAY TIMES I HAVE BEEN BOOTED OFF LINE. PLEASE GET ME AN ANSWER ASAP!!!!

A VERY UNHAPPY GRANDMOTHER. WHEN I SIGNED UP FOR MSN (IT WAS PART OF THE DEAL TO GET REBATES/I DID NOT GET ALL I WAS SUPPOSED TO) I THOUGHT IS WOULD BE EXCELLANT SERVICE, BUT MY SISTER WHO HAS ANOTHER PROVIDER ( A SMALLER ONE THAN MSN) AND HER SERVICE IS MUCH BETTER THAN MINE. PLEASE LET ME KNOW WHAT IS INVOLVED IN GETTING SERVICE CANCELLED EARLY. THANKS