Dodge - 1999 Dodge Durango - troubles with alignment and engine

Posted on Wednesday, May 14th, 2003 at 12:00am CDT by 8745fc1b

Product: 1999 Dodge Durango

Company: Dodge

Category: Cars, Motorcycles, Boats, Vehicles

Purchased a '99 Dodge Durango which had a little over 1,000 miles on it from South Point Dodge, Austin, Texas. 1) Several months later, with 16,000 miles on the vehicle, I noticed that the front tires were wearing severely and in an unusual pattern. I took the vehicle back to the dealer and asked them to check the alignment. The service tech asked me when I had last rotated the tire. I had not rotated the tires and told him so. He said, in a very rude manner, "Well, that's your problem!" I told him that I never rotated tires on my vehicles and that the tire wear was way out of line, rotation or no rotation.

He finally agreed to check the alignment and I left the vehicle at the dealership. After three days, I had not heard anything back and called South Point to check on the status. They had done nothing. I picked up the vehicle and took it to my main mechanic who checked the alignment. The toe was way off, which he told me explained the abnormal wear on the tires. After I replaced the front tires, I returned to South Point Dodge and showed them a copy of the alignment adjustments that had to be made. To keep this short(er), they told me "So what...." and refused to even consider reimbursing me for any of the costs for the new tires or the alignment. I called the main Dodge customer service number and was told the following - "Your problem was the result of incorrect settings when the vehicle left the factory. All such problems must be reported within 15,000 miles. Sorry!" 2) With approximately 100,000 miles on the vehicle, the oil pressure gauge started going from normal to zero sporadically. I do have my oil changed regularly, so I thought this was an oil pump problem or an electrical problem with the gauge. Took the vehicle to my mechanic who checked everything, cleaned all the screens and told me everything looked ok. Vehicle did fine for about 30 days, then repeated the

irregular behavior. This time, however, the engine was damaged before I could get off the road and shut it down, resulting in the need for a new engine. As I have seen in other reports, this is an ongoing problem

with this particular engine. Hard to believe that a $20,000 vehicle will only go 100,000 miles (or much less in other cases) and nothing can be done by the consumer. I WILL NEVER, NEVER, NEVER EVEN CONSIDER ANOTHER DODGE PRODUCT AND WILL TELL EVERYONE I KNOW ABOUT THIS. Thanks! Joe

Austin, Texas,


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