Sprint PCS - received call from Sprint that service was being "interrupted" due to owing Sprint $ 35 - this $ 35 is Sprint's mistake

# 19 for May 1, 2003

Complaints.com received the following on April 30, 2003:

From: Doug R Brown [Email User]

RE: Sprint PCS - received call from Sprint that service was being "interrupted" due to owing Sprint $ 35 - this $ 35 is Sprint's mistake

This seems like a logical place to start my complaint, but I assure you that by the end of the day every board member affiliated with Sprint PCS will have the same email from me. I have been a Sprint PCS customer for more than a year now and there have been problems along the road, but nothing irreparable. That is until today. I got a phone call from Sprint informing me that my service was being "interupted" (disconnected) because I owe them $35.00. I go back through my bills for the past four months and everything has been paid on time every time. Long story short the bill stems from January when I bought a new phone and Sprint mistakenly charged me $35.00 to change my service from my old phone to my new one.

I called them when I received that bill and they said that was there mistake not to pay it, so I didn't. Now they come back today and tell me that my service was cancelled because of that $35.00. As I said before I have been their customer for well over a year, and they are going to disconnect me for $35.00 that was their mistake to begin with??? That's not even my big complaint, I will pay the $35.00. My big complaint is the way I was treated when they called. The lady actually had the nerve to tell me that she is, and I quote, "sorry no one ever taught me how to read"! This kind of mindless abuse went on for more than ten minutes before I finally got so disgusted that I hung up the phone. I tried calling back and asked for a Supervisor this time, not to argue my bill, but to argue the way I had been treated. I was put on hold for 20 minutes until I finally gave in and hung up again. This is the absolute worst customer service I have ever seen in any industry. I had an $8.00/hr AR clerk being condescending to me. At the beginning of the phone calls there is a message stating that the call may be recorded for quality control purposes. Anyone want to bet this one wasn't recorded? As for quality control I could go on forever, as my title below indicates that is one of my specialties. I'm not even sure what I want out of Sprint. Maybe just fix my bill and forget about it, or perhaps a law suit for undo stress. How about if I get to be present when the condescending AR clerk gets fired? In any case I'm sure it doesn't matter what I want because Sprint obviously doesn't care about what their customers want. After all, they are the only wireless company out there... aren't they? Douglas R. Brown