Washington Mutual, Oakland, CA - make mistakes with loan with transfer from Long Beach Mortgage

# 1 for May 27, 2002

Complaints.com received the following consumer message on May 26, 2002:

From: David chapman [Email User] RE: Washington Mutual, Oakland, CA - make mistakes with loan with transfer from Long Beach Mortgage

COMPANY OR ORGANIZATION INFORMATION: Washington Mutual

P.O. Box 23990

Oakland , CA United States 94623 0990

(800)690-2014

WaMuHomeLoans.com COMPLAINT INFORMATION: Complaint #: 679497

Complaint Type: General Complaint (not a car maker)

Date Received: 5/24/2002

Primary Complaint Classification: Credit or Billing Disputes

Secondary Complaint Classification:

Complaint:

Washington Mutual bought my loan from Long Beach Mortgage, They opened 2 accounts when the loan was transfered instead of one. I sent my payment 3 days before the due date it cleared my bank on time. It has taken me 34 hours of my time and a late payment is still shown on my credit history.

I have been working with them for 1 year on this matter and it has not been resolved. No one at Washington Mutual can fax me any information of what they have done to clarify thier mistake. My next step will to be to hire an attorney.

Desired Settlement: Other (requires explanation)

Settlement Explanation:

To this date I have spent 35 hrs of my business time trying to correct Washington's Mutual mistakes. I have lost time and money because of thier failure to get this off my credit history. It has been 1 year and I have all of my complaints documented in letter form.

I am in the process of trying to refinance my present mortgage and because of thier failure to correct thier mistake I am having to pay thousands of dollars more for my mortgage. I am asking for a settlement of $10,000 dollars.

Customer Service Rep: Mrs. N Cabera

Product or Service: Home Loan

Model Number:

Order Number:

Salesperson:

Payment Made: Yes

Purchase Price:

Disputed Amount:

Payment Method: Check

Purchase Date: 5/1/2001

Problem Date: 6/1/2001

Complaint Dates: 6/1/2001, 6/14/2001, 7/10/2001

The bureau that will handle your complaint is: Better Business Bureau

510 16th Street, Ste. 550

Oakland, CA 94612 -1584

Phone: (510) 238-1000

Fax: (510)238-1018

Email: Email User

WWW: http://www.oakland.bbb.org