Pep Boys -honored warranty - Pep Boys - warranty - for driver's side window repair

Posted on Sunday, May 26th, 2002 at 12:00am CDT by 29b1cd04

Company: Pep Boys -honored warranty

Category: Other

# 31 for May 25, 2002

Complaints.com received the following consumer follow-up message on May 28, 2002:

From: COMPLAINTS.COM_FORM_MAIL_27220#

RE: Pep Boys -honored warranty

Just a follow-up to let everyone know we phoned Pep Boys headquarters...they e-mailed store manager..service manager was the one who kept saying you have to pay..

on Saturday store manager credited back our payment to our credit card. Sure p[ays to fight..buy then again when whould we have to in the first place.....sure soured us on Pep Boys.

Complaints.com received the following consumer message on May 24, 2002:

From: COMPLAINTS.COM_FORM_MAIL_27220# RE: Pep Boys - not honoring warranty - labor portion - for driver's side window repair

Pep Boys told us to buy our driver's side window motor as they were not able to provide one. They installed it and said they would warranty their labor for 90 days or 4,000 miles.

The window stopped working within the 90 days...we had a 1 year warranty on the motor...we got a replacement warranty and brought it back to Pep Boys and then refused to honor the LABOR WARRANTY. We were told the contract states if they don't provide the part..they don't warranty it...WRONG...

They then admitted it does not state that, but they refused to release the car unless we paid for another installation....help....LET US ALL MAKE PEP BOYS LIVE UP TO THEIR CONTRACTS,


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