FREESTORES.BIZ - unable to get money back when unsatisfied with result

# 4 for May 22, 2002

Complaints.com received the following consumer update message on May 25, 2002:

From: Email User

RE: Freestores.biz - update message

I wrote you last week about "Freestores.Biz" and that I was trying to get my money back. I tried to do what they told me to but with no results. I wrote them and wanted the money back guarantee, but they just keep blowing me off. Here is a copy of their last letter to me..... I have a better idea... Why don't you do what our guarantee says and promote your site and you will make money. If you don't I'll give you your money back. If you spent as much time complaining about our site as you did promoting it,

you would have made money. Instead of keeping their promise to me, they just keep the money and insult me. Can you help? Please let me know. Catelyn

Complaints.com received the following consumer message on May 21, 2002:

From: Email User

RE: FREESTORES.BIZ - unable to get money back when unsatisfied with result

Dear AOL, I know you may not be able to help me with this, but I joined this company and try to make a go of it. They said after 30 day if the business didn't make money they would give me my money back. I contacted them and asked to get my refund, this was their answer.

I just want you to have record of this in hopes if anyone else has a problem you will have a heads up. Thank you so very much, Catelyn Pacchioli Email User here is their response....... Hi, Did you PROMOTE your site? Our money back guarantee is that if AFTER 30 days of following the steps found

in the FREEstores.biz Guide to Internet Marketing you have not made a profit, we

will buy your store back from you for the original purchase price. I see in your STATS that you only had 9 "Unique Visitors". The "Unique

Visitors" part refers to how many people came to your website. We set everything up for you and provide a service and all we ask is that you

TRY to promote your site. Our guarantee is that if you follow the steps we have

given you to succeed and you don't make money we will buy your store back. By the number of "Unique Visitors" I don't see that you tried to get people to your

site. Thank you for your interest in FREEstores.biz and let us know if you have any

more questions. - FREEstores.biz Customer Support Please remember to use the website

http://www.FREEstores.biz/contact.jsp?e=Email User to contact us about any other questions. >I asked for a full refund after my 30 days, and I have not heard from you or

your company. Please refund my money and let me know when you have. Thank you,

Catelyn Here is my response back to them..... Dear sir, I did promote my site, people were just not interested. Don't presume to know what I did and then say you will not give me my money back as requested. You said you would refund the money if not successful, well, it's not. If you don't refund my money as promised, I will have to use other ways to get your company to keep their promise. I will be very diligent in getting the news out that your company cannot be trusted. Thank you, Catelyn CC: Aol