Money, Credit Cards - Citibank can't get off mailing list

Citibank = Headache

Credit Cards, Other

From: Sandy Hall Email User

Date: Wednesday, May 02, 2001 10:52 PM Dear Business: a consumer posted the following e-message at Complaints.com. Please respond directly to the consumer, using the consumer's name and e-mail address (as per the From: field above). You may also wish to respond publicly on the Complaints.com site. Just locate this e-message posted in your business's conference and click on the "Reply to" link. (Note: a user registration is required before posting e-messages to the Complaints.com site.)

_____________________ I THOUGHT I called Citibank to request that they remove my name from their mailing list that they use to solicit new credit card accounts (since I closed my accounts with them in 1991), and I THOUGHT I called Citibank to remind them that they inaccurately reported important information to my credit record, causing me endless problems, but Barbara Stork (with Citibank) (any relation to Ken Stork?), on May 2, 2001, was so sharp that she corrected my MISTAKE and changed the topic of the conversation to an explanation of the mailer I had received. She felt it was important that I understand that it was not a “pre-approved” account invitation as I had referred to it (I get these each and every day from the various banks), but that everyone must APPLY for an account with Citibank. I was so glad she cleared that up for me! That information was so important to me considering I CLOSED my accounts (a Visa and a MasterCard) in 1991 and afterward Citibank reported to my credit file that these two accounts were “closed by creditor.” After explaining this to her I also informed her that I would never again bank with Citibank as long as I live (and asked that she please remove my name from the database). She also, just like Susan Miller (with Citibank) back in 1996 (right after I discovered the errors had been on my credit history for years), stated that there was nothing that could be done to change or repair the damage to my credit file. I would like to comment on her HIGH LEVEL OF INTELLIGENCE, after all, this society seems to revere brain donors like Ms. Stork these days. I wish I had taken the time to illustrate how pathetic our discussion was. I started to, but soon gave up. After all, if someone has to explain this to a CUSTOMER SERVICE MANAGER, I do not believe the chances of success are very good. I’m just wondering, but was she normally part of the IT (or whatever) staff and was standing in for someone from customer service who was out? She didn’t seem to grasp the concept of what the conversation should have been about – IN THE LEAST. I wasn’t disappointed though because I expected as much. Actually, I was amused. It’s too bad that banking these days is like this. Do yourself a favor and DON’T CALL 800-950-5114 – avert the headaches. If you made it through this entire message, I must apologize to you for the sarcasm, it's just easier to deal with idiots this way.