Travel, Hotels - Suffold Hall Hotel, Edinburg cancelled 10 days in advance, still charged for room

Complaints.com ceived the following e-message on May 17, 2001:

From: Email User

: Suffolk Hall Hotel - Edinburgh

I would like to sha my cent experience with the Suffolk Hall Hotel with others.

I cently booked a room for 2 nights at the hotel over the telephone. I was not given any terms and conditions of the booking or told that I would be charged the full amount immediately.

10 days later I cancelled my booking. I was told that they would "sort it out" for me.

I did not ceive any of the