StoresOnline.com - seminar at the Sheraton Hotel, Tacoma, WA - paid $ 3999 for 3 "storefronts" - upset with materials and service - want refund

December 19, 2006 - Business Reply: StoresOnline is committed to customer satisfaction and is constantly improving its products and services. StoresOnline is eager to satisfy its customers by fixing problems and overcoming misunderstandings.

If StoresOnline has problems with its software or its services, then a detailed complaint about what is wrong is necessary for StoresOnline to remedy the situation. General postings made about StoresOnline’s products or services are often unclear as to what consumers want StoresOnline to do. StoresOnline’s products are constantly improved when customers identify specific glitches in the software or shortfalls in its services. Indeed, the latest version of StoresOnline software, introduced earlier this year, is a result of detailed and clear feedback from StoresOnline customers.

We urge you to contact StoresOnline and identify your concerns. Please provide your full name, address, telephone number, and StoresOnline product license numbers. StoresOnline will respond to your email and will find a resolution to your questions and concerns.

Other useful information about StoresOnline can be found at its website at www.storesonline.com. StoresOnline provides small business owners and entrepreneurs with eServices to help their customers successfully market their products and services. Whether a company wants to extend an existing business to the Internet, or launch the next big idea, StoresOnline's eServices are there to help each step of the way. From education, to training, to eCommerce-enabled websites, StoresOnline seeks to be the best in the business. StoresOnline's software platform has continuously developed over the past decade, evolving to fit the needs of the dynamic, global economy. Today, the development platform (StoresOnline Pro) sets the precedent as small business owners and entrepreneurs offer their products and services to the world.

You should not only consider what StoresOnline is claiming about its commitment to customer satisfaction. Consider the recent report written by Ed Magedson, founder of RipoffReport.com, detailed below. Please visit www.ripoffreport.com to confirm this report. Through exhaustive research in conjunction with RipOffReport, StoresOnline found that only 12% of complaints filed on that website were true StoresOnline customers.

In that report Ed Magedson - Founder, Rip-off Report, stated: “Rip-off Report discovered disgruntled ex-employees, competitors and persons who have taken a "short position" in StoresOnline Stock have tried to victimize StoresOnline repeatedly. Actually, Rip-Off Report's investigation reveals that many of the complainants are not StoresOnline's customers at all, but some of the aforementioned miscreants instigated others to file complaints without even first contacting StoresOnline customer service.

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Rip-Off Report's investigation of StoresOnline shows that StoresOnline is fulfilling its commitment to provide excellent customer service.” Sincerely, Customer Service

Complaints.com received the following on March 6, 2003:

From: Hunter Email User

RE: StoresOnline.com - seminar at the Sheraton Hotel, Tacoma, WA - paid $ 3999 for 3 "storefronts" - upset with materials and service - want refund

My girlfriend and I attended a "seminar" hosted by StoresOnline in January 2003 at the Sheraton Hotel in Tacoma, WA. I had been solicited via direct mail to attend an informational meeting and then from that point was asked for $20 to attend the all day marketing seminar.

I purchased 3 "storefronts" for a total of $3399. They said they would help us set up the storefronts, give technical support, and it would be our business name. After we arrived home and looked over what we had purchased did we begin to suspect that we had been duped. We decided to do a little research on the company and found, to our dismay, that many other people had problems with this company and their reputation was not of the quality we wished to be associated with. We found our storefronts would be listed as storesonline.com/yournamehere.

The information provided in the binder was not user friendly at all and when we came upon the Ripoff Reports (www.ripoffreport.com) we decided not to even insert the CD as another customer had placed it in the same program (Windows XP) that we had and it had locked up his computer. We returned all their materials via UPS within the 3 day right of recission afforded us by the FTC in our state. Storesonline accepted delivery of those materials but have refused to cancel our contract.

We have filed a complaint with the Ripoff Report, The Washington Attorney General and now here. Cammi Chandler is in charge of Customer Relations at Storesonline, a position required due to the large number of complaints to the BBB in Utah.

She responded to the Attorney General's inquiry in a vague manner indicating that she was helping us resolve this issue when she did no more than refuse to resolve it. We have now had a lawyer send a letter demanding a return of the money. Ms. Chandler says that they will have to review the letter. Please read the ripoff report, webscam and feel free to contact us. We are considering a class action suit.

Hunter