AOL - receiving e-mail messages to account, but AOL is sending error message back to sender, telling sender message was not received when it was received

Complaints.com received the following on March 28, 2003:

From: Riverwest Currents [Email User]

RE: AOL - receiving e-mail messages to account, but AOL is sending error message back to sender, telling sender message was not received when it was received I cancelled my AOL account long ago. I was successful upon my first call only because I was extremely adamant that I didn't wish for any free months of service, I just wanted my service to stop. And it did.

However, when I had an AOL account, I had messages from another account that I didn't use as often forwarded to it. Now that I rely on this account exclusively, each time someone sends me an email, AOL sends them a message saying that I didn't receive the email, even though I did.

This results in a number of frustrations on the part of both myself and the party sending the message.

When I called AOL customer service, each of the four people I spoke with acted confused and proceeded to transfer my call somewhere else.

Eventually I was told that they were sorry, there was just nothing that could be done about this situation. This is completely unacceptable, and I for one am astonished that a company with such horrible policies and customer service is still in business.

Eryn Moris

Email User